Senior Product Designer

Key Responsibilities

• Identifies the right artifacts to create based on project needs and timeline and delivers high-quality wireframes, prototypes, and production-ready designs that result in exceptional digital experiences. Sets the vision for the user experience and independently drives complex initiatives from concept through launch.
• Develops a deep understanding of customers through user-centered methodologies, research, analytics, external analysis, and data to create intuitive, visually compelling experiences that balance customer needs, business goals, and technical constraints.
• Presents design decisions, design strategy, and product vision to peers, cross-functional partners, multidisciplinary stakeholders, and senior leadership, communicating with clarity and confidence to build alignment and drive decisions.
• Actively improves design processes and workflows for the broader design organization. Contributes to and evolves design systems, UX patterns, and visual standards while consistently raising the bar for design quality and craft.
• Collaborates closely with Product Managers, Engineers, Design Leads, Researchers, Content Designers, and other cross-functional partners to define product requirements, influence product strategy, and deliver high-quality customer experiences.
• Actively engages with other designers to exchange ideas, share skills, provide thoughtful critique, and mentor teammates, fostering a culture of collaboration and continuous improvement.
• Mentors associate designers and peers and may have a direct report, helping elevate the quality of design through coaching, feedback, and leadership by example.
• Efficiently leverages modern design tools to deliver high-quality artifacts, communicate ideas, facilitate collaboration with cross-functional partners, and build efficiencies into broader design team workflows.

Qualifications

• 5+ years of experience designing and shipping customer-facing digital products across both native mobile (iOS and Android) and responsive web platforms, with a portfolio demonstrating successfully launched experiences and a proven track record of delivering measurable customer and business impact.
• Demonstrated success independently leading complex product initiatives from discovery through launch.
• A portfolio that demonstrates exceptional visual design craft across customer-facing digital products, showcasing excellence in typography, hierarchy, layout, color, motion, interaction design, and meticulous attention to detail.
• Proven ability to create premium digital experiences that balance aesthetic excellence with usability, accessibility, customer needs, and business outcomes.
• Experience designing consumer-facing products, preferably within travel, lifestyle, hospitality, e-commerce, or other experience-driven digital products.
• Expert knowledge of Figma, including advanced prototyping, component libraries, design systems, and modern collaborative workflows.
• Demonstrates a deep understanding of user-centered design methodologies, research, accessibility, and iterative product development.
• Strong product thinking with the ability to translate customer insights, business goals, and technical constraints into thoughtful end-to-end experiences.
• Excellent communication, storytelling, and presentation skills with the ability to influence product teams, multidisciplinary stakeholders, and senior leadership.
• Demonstrated ability to independently own multiple complex initiatives while mentoring other designers and elevating the quality of design through feedback, critique, and collaboration.

Skills

• Accessibility Design
• Customer Journey Mapping
• Design Thinking
• Product Strategy
• Prototyping
• Requirements Gathering
• Wireframing

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.