Senior Product Manager - Payment Transactions

%3Cp class=%22MsoNormal%22 style=%22line-height:15.0pt;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text Office%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Segoe UI%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E%3Cstrong%3EMercedes‑Benz High‑Power Charging (MBHPC) | New York City, NY or Atlanta, GA%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:15.0pt;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text Office%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Segoe UI%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3EMercedes-Benz High-Power Charging (MBHPC) is building a premium, open-access charging network designed for %3Cstrong%3Eall%3C/strong%3E EV drivers. In this role, you aren’t just connecting APIs; As the Senior PM for Roaming %26amp; Customer Voice, you are the final gatekeeper for quality. Your goal is to achieve market-leading first-time success rates, ensuring that every driver—regardless of their vehicle brand—experiences a dependable, 100% accurate charging session.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:15.0pt;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text Office%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Segoe UI%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3EYou will lead the charge in achieving market-leading %3Cstrong%3E1st-time success rates%3C/strong%3E. You will have the unique autonomy to %22gate-keep%22 quality, with full sign-off authority on roaming partner go-lives. While you will navigate a shared engineering pool, you will have the data and the forum to ensure the %22Voice of the Customer%22 directly dictates technical priorities.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:15.0pt;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text Office%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Segoe UI%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3EThis role sits at the heart of interoperability, customer trust, and network utilization.%3C/span%3E%3C/span%3E%3C/p%3E%3Cdiv style=%22border-width:100%;direction:ltr;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:6.5381in;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:6.5381in;%22%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EBenefits%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EWhen working at Mercedes-Benz High - Power Charging (MBHPC), you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EAs a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%3Cstrong%3EGet Rewarded!%3C/strong%3E Competitive salary plus an annual bonus based on company performance and/or personal yearly performance%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%3Cstrong%3ENeed a vacation?%3C/strong%3E How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%3Cstrong%3ERide in Style%3C/strong%3E - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%3Cstrong%3EWe want you to be healthy!%3C/strong%3E%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3EOutstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%3Cstrong%3EIs your family growing?%26nbsp;%3C/strong%3E%3Cspan style=%22mso-spacerun:yes;%22%3E %3C/span%3EEnjoy generous paid Family Leave Programs%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3E- Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to %246k per child%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%3Cstrong%3EWant to go back to school?%3C/strong%3E%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3ETuition Assistance Scholar Program - receive up to %248k in vouchers to complete business-related coursework%3C/p%3E%3Cul style=%22direction:ltr;margin-bottom:0in;margin-top:0in;unicode-bidi:embed;%22 type=%22disc%22%3E%3Cli style=%22margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Calibri;font-size:11.0pt;%22%3E%246k for undergraduate%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Calibri;font-size:11.0pt;%22%3E%248k for graduate%3C/span%3E%3C/li%3E%3C/ul%3E%3C/div%3E%3C/div%3E%3C/div%3E%3Cp%3E%3Cstrong%3EJob Overview:%3C/strong%3E%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%3Cstrong%3EWhat You’ll Do%3C/strong%3E%3C/p%3E%3Cp style=%22font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:Calibri;%22%3EAs Senior Product Manager for Payment Transactions, you will own the end%3C/span%3E%3Cspan style=%22font-family:%26quot;Cambria Math%26quot;;%22%3E‑%3C/span%3E%3Cspan style=%22font-family:Calibri;%22%3Eto%3C/span%3E%3Cspan style=%22font-family:%26quot;Cambria Math%26quot;;%22%3E‑%3C/span%3E%3Cspan style=%22font-family:Calibri;%22%3Eend on%3C/span%3E%3Cspan style=%22font-family:%26quot;Cambria Math%26quot;;%22%3E‑%3C/span%3E%3Cspan style=%22font-family:Calibri;%22%3Esite payment experience from%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3Ea product and customer perspective. Your focus is not just building features, but ensuring payment works reliably,%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3Epredictably, and at scale in the real world.%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EOwn the payment experience%3C/p%3E%3Cp style=%22font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:Calibri;%22%3EDefine the customer behavior of on%3C/span%3E%3Cspan style=%22font-family:%26quot;Cambria Math%26quot;;%22%3E‑%3C/span%3E%3Cspan style=%22font-family:Calibri;%22%3Esite payment at chargers (card, contactless, mobile wallet)%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EClearly distinguish usable vs. unusable payment states from a customer perspective%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EEnsure graceful behavior under degraded conditions such as intermittent connectivity or terminal instability%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3ESteer external payment partners%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EAct as the primary product counterpart to payment terminal vendors and acquirers%3C/p%3E%3Cp style=%22font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:Calibri;%22%3EChallenge external engineering teams with clear requirements, acceptance criteria, and evidence%3C/span%3E%3Cspan style=%22font-family:%26quot;Cambria Math%26quot;;%22%3E‑%3C/span%3E%3Cspan style=%22font-family:Calibri;%22%3Ebased escalations%3C/span%3E%3C/p%3E%3Cp style=%22font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:Calibri;%22%3ELead structured root%3C/span%3E%3Cspan style=%22font-family:%26quot;Cambria Math%26quot;;%22%3E‑%3C/span%3E%3Cspan style=%22font-family:Calibri;%22%3Ecause analyses and drive corrective actions that prevent recurrence%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EDrive reliability through product ownership%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EOwn prioritization and the %22Go/No-Go%22 for all payment-related deployments.%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EGate firmware, configuration, and internal system changes from a customer and stability standpoint%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3ETranslate incidents and failures by leading the deep-dive RCAs that result in permanent, programmatic gains in payment%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3Esuccess%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EBe accountable for outcomes%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3ERepresent payment stability in network quality forums%3C/p%3E%3Cp style=%22font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:Calibri;%22%3EDrive measurable improvements in start success and full%3C/span%3E%3Cspan style=%22font-family:%26quot;Cambria Math%26quot;;%22%3E‑%3C/span%3E%3Cspan style=%22font-family:Calibri;%22%3Ejourney success metrics%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EWork closely with reliability engineering, data, operations, and support teams%3C/p%3E

Qualifications:

What You Bring

5+ years of Product Management experience in payments, fintech, EV charging, or other transactional systems

Strong technical acumen and proven experience steering external technology vendors

Experience working with field‑deployed, customer‑critical systems

Data‑driven mindset with a focus on operational excellence and reliability

Passion for electric mobility and building infrastructure customers can trust

What Success Looks Like

In the first 3 months

You have a clear, data‑backed understanding of where and why on‑site payment fails across the network.

You’ve established strong working relationships with payment terminal vendors, acquirers, reliability engineering, and

 operations.

Payment failure modes are clearly defined, categorized, and tied to customer impact metrics.

You are an active, credible owner in the Network Quality meeting, speaking with evidence rather than hypotheses.

In the first 6 months

Measurable reduction in payment‑caused start failures and unstable terminal states. Repeat payment incidents are declining because fixes address root causes—not symptoms. Payment‑related changes follow clear go‑live and rollback criteria, reducing regressions. External partners respond with urgency and clarity because expectations and acceptance criteria are unambiguous. Over time On‑site payment is no longer one of the top drivers of first‑time or full‑journey failure. Payment stability is predictable enough to be treated as a given—not a recurring escalation topic. Your work directly contributes to higher customer trust, utilization, and revenue protection across the network.

If you were not re-directed successfully after clicking the “Apply for this job” button, please click the following link to search and apply for the role on the local career portal: https://daimler.taleo.net/careersection/ex/jobsearch.ftl

Mercedes-Benz High-Power Charging offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements. 

EEO/Minorities/Females/Disabled/Vets

#LI-JM2