Senior Product Manager – Roaming & Customer Voice

%3Cp class=%22MsoNormal%22 style=%22line-height:15.0pt;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text Office%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Segoe UI%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E%3Cstrong%3EMercedes‑Benz High‑Power Charging (MBHPC) | New York City, NY or Atlanta, GA%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:15.0pt;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text Office%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Segoe UI%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3EMercedes-Benz High-Power Charging (MBHPC) is building a premium, open-access charging network designed for %3Cstrong%3Eall%3C/strong%3E EV drivers. In this role, you aren’t just connecting APIs; As the Senior PM for Roaming %26amp; Customer Voice, you are the final gatekeeper for quality. Your goal is to achieve market-leading first-time success rates, ensuring that every driver—regardless of their vehicle brand—experiences a dependable, 100% accurate charging session.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:15.0pt;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text Office%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Segoe UI%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3EYou will lead the charge in achieving market-leading %3Cstrong%3E1st-time success rates%3C/strong%3E. You will have the unique autonomy to %22gate-keep%22 quality, with full sign-off authority on roaming partner go-lives. While you will navigate a shared engineering pool, you will have the data and the forum to ensure the %22Voice of the Customer%22 directly dictates technical priorities.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:15.0pt;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text Office%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Segoe UI%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3EThis role sits at the heart of interoperability, customer trust, and network utilization.%3C/span%3E%3C/span%3E%3C/p%3E%3Cdiv style=%22border-width:100%;direction:ltr;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:6.5381in;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:6.5381in;%22%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EBenefits%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EWhen working at Mercedes-Benz High - Power Charging (MBHPC), you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EAs a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%3Cstrong%3EGet Rewarded!%3C/strong%3E Competitive salary plus an annual bonus based on company performance and/or personal yearly performance%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%3Cstrong%3ENeed a vacation?%3C/strong%3E How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%3Cstrong%3ERide in Style%3C/strong%3E - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%3Cstrong%3EWe want you to be healthy!%3C/strong%3E%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3EOutstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%3Cstrong%3EIs your family growing?%26nbsp;%3C/strong%3E%3Cspan style=%22mso-spacerun:yes;%22%3E %3C/span%3EEnjoy generous paid Family Leave Programs%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3E- Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to %246k per child%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%3Cstrong%3EWant to go back to school?%3C/strong%3E%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3ETuition Assistance Scholar Program - receive up to %248k in vouchers to complete business-related coursework%3C/p%3E%3Cul style=%22direction:ltr;margin-bottom:0in;margin-top:0in;unicode-bidi:embed;%22 type=%22disc%22%3E%3Cli style=%22margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Calibri;font-size:11.0pt;%22%3E%246k for undergraduate%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Calibri;font-size:11.0pt;%22%3E%248k for graduate%3C/span%3E%3C/li%3E%3C/ul%3E%3C/div%3E%3C/div%3E%3C/div%3E%3Cp%3EJob Overview:%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:15.0pt;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text Office%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Segoe UI%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3EAs Senior Product Manager for Roaming %26amp; Customer Voice, you’ll own both the %3Cstrong%3Ebuild phase%3C/strong%3E (connecting new roaming partners) and the %3Cstrong%3Elive phase%3C/strong%3E (ongoing quality and performance), while acting as the product owner for customer‑discovered pain points across indirect channels.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3EResponsibilities:%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:15.0pt;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text Office%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Segoe UI%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E%3Cstrong%3EThe Roaming Ecosystem:%3C/strong%3E Design and own a repeatable onboarding framework for roaming partners%3C/span%3E%3C/span%3E %3Cspan style=%22font-family:%26quot;MB Corpo S Text Office%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Segoe UI%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3Ethat scales our reach while ensuring technical and experience acceptance criteria are met.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:15.0pt;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text Office%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Segoe UI%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E%3Cstrong%3EThe Voice of the Customer:%3C/strong%3E Own the feedback loop for both roaming and non-roaming digital touchpoints. You will be responsible for translating support cases, qualitative feedback, and complaints into a prioritized roadmap.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:15.0pt;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text Office%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Segoe UI%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E%3Cstrong%3EEcosystem Quality Governance:%3C/strong%3E Collaborate with partner distribution and engineering to track and improve partner performance in live operations.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:15.0pt;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text Office%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Segoe UI%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E%3Cstrong%3EClosing the Quality Loop:%3C/strong%3E Ensure that recurring customer pain points aren%27t just %22logged%22—they must result in measurable, production-level quality gains.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:15.0pt;margin-bottom:0in;%22%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text Office%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Segoe UI%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E%3Cstrong%3EData Distribution Strategy: %3C/strong%3EExecute our roadmap for direct vs. aggregator partnerships to ensure our network data is seamlessly enabled across all driver-facing solutions.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E

Qualifications:

Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position. 
This position requires a minimum of 5 years of overall work experience. Preferred experience includes: Project Management or Technical Program experience

Education:
Bachelor's Degree is preferred

What you bring

• Strong understanding of platforms, integrations, or multi‑party ecosystems (roaming/OCPI experience is a plus)
• Ability to reason across customer experience, system behavior, and partner constraints
• Structured, system‑thinking mindset with high ownership
• Passion for EV charging, customer trust, and operational quality

What Success Looks Like

In the first 3 months

• You’ve mapped the current roaming landscape: partners, gaps, known failure modes, and customer pain points.
• A structured roaming onboarding framework is defined, covering readiness checks, experience acceptance, and go‑live criteria.
• Customer feedback related to roaming and indirect channels is clearly synthesized into actionable themes.
• You are recognized internally as the product owner who truly understands “what customers experience” when charging via roaming.

In the first 6 months

• New roaming partners are onboarded through a repeatable, scalable process, with fewer post‑launch surprises.
• Roaming‑caused failures are easier to detect, explain, and resolve due to clearer expectations and quality controls.
• Customer complaints related to roaming are decreasing, or at least clearly attributable with visible corrective actions.
• Go‑live decisions are respected because they balance growth ambition with customer readiness.

Over time

• Roaming transitions from a risk factor to a reliable growth channel.
• Customer voice is no longer anecdotal but systematically shapes product priorities.
• MBHPC is perceived by partners and customers as a network that is interoperable and dependable.

If you were not re-directed successfully after clicking the “Apply for this job” button, please click the following link to search and apply for the role on the local career portal: https://daimler.taleo.net/careersection/ex/jobsearch.ftl

Mercedes-Benz High-Power Charging offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements. 

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