Senior Scheduler

Your experience matters 

Canyon Vista Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Senior Scheduler joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How you’ll contribute 

A Senior Scheduler who excels in this role:

• Accurately schedules diagnostic and/or surgical procedures.
• Conducts physician office/patient interviews and explains hospital procedure guidelines and policies. 
• Coordinates with clinical departments on schedule modifications. 
• Provides guidance and mentoring of new and/or existing staff with daily work effort and proper handling of accounts.
• Provides daily support/mentoring/training to new hires as well as existing Patient Access staff. 
• Provides assistance in managing escalated issues as needed.
• Responsible for obtaining complete and accurate clinical, demographic and financial information during the scheduling process.
• Enters data in scheduling system or other applications. 
• Provides the customer with prep and other appointment instructions.
• Follows guidelines for special requests/Stat/schedule modification procedures and coordinates communications with clinical areas to accommodate the customers’ requests.
• Answers telephone calls according to designated scripting for the scheduling process. 
• Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor.
• Notifies customer of physician order, pre-authorization and other financial clearance requirements.
• Monitors daily activity and completion of performance reports and participates in special projects.

What we’re looking for 

Education:

• High school diploma or equivalent is required.  

Schedule:  Full-time

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: 

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

More about Canyon Vista

Canyon Vista Medical Center is a 106-bed acute care hospital that has been offering exceptional care for over 60 years. We are proud to serve our community with a Level III Trauma unit, Center of Excellence for Total Joint Replacement, Level I Nursery, American College of Radiology Accredited Facility, as well as many other state of the art services to ensure our patients are cared for. 

Sierra Vista, Arizona is a flourishing city located 75 miles southeast of Tucson. Thanks to our year-round temperate climate, affordable housing, low cost of living, access to healthcare and education facilities, not to mention the breathtaking natural beauty of majestic mountain ranges and the San Pedro River and outdoor activities, Cochise County residents enjoy an excellent quality of life. 

EEOC Statement:

Canyon Vista Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

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