Senior Support Analyst - PathWise Clients Support

Senior Support Analyst - PathWise Clients Support 

Role Type: Existing vacancy

Do you want to use your quantitative and programming skills in a role that blends client-facing work with cutting‑edge financial modeling technology? Are you excited by the idea of supporting high‑performance GPU‑based solutions for leading insurers across North America?

Join Aon as a Senior Support Analyst – PathWise Client Support and help deliver innovative, high‑impact solutions for our clients!

 As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our PathWise Solutions Group (PSG) business group within Aon’s Reinsurance Solutions, in any of our offices.

The salary range for this position is {$$74,500 - $99, 500}. The actual salary will vary based on applicant’s education, experience, skills and abilities, as well as internal equity. The salary may also be adjusted based on applicant’s geographic location.

Aon also offers you a generous incentive earning opportunity and a comprehensive benefits package.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

As a Senior Analyst, you will report directly to the Director, Head of Client Management and will support the client management services provided by PSG to its North American clients, primarily located in the United States and Canada. The core responsibilities include creating and maintaining client processes as well as managing operations on the virtual private cloud (VPC) provided and serviced by PSG for its clients. Principal responsibilities will consist of supporting senior leaders in the delivery of the following services:

Client Operations Support

• Monitor and respond to operational issues in PathWise based on client specific requirements and processes
• Assess and prioritize user issues and ensure they are recorded and addressed in a timely manner
• Create monthly reports for clients which document system availability and support services provided
• Support cloud operations and maintenance as it pertains to the management of client operations in Aon’s hosted environments.
• Help maintain and strengthen client relationships through participation in client consultations
• Become subject matter experts in PathWise software features and functionality.
• Be a primary contact for select clients

 Systems Development Services

• Maintain and update insurance liability models as required by software updates and client requests.
• Maintain financial asset models for use in balance sheet projections of life insurance companies
• Further the development of robust implementations for end-to-end automated processes in PathWise.
• Participate in the expansion of PathWise functionality as required or as requested by clients

 How this opportunity is different

PathWise Solutions Group (PSG) provides high productivity computing software, consulting services as well as advisory services to financial intermediaries, primarily insurance companies. PSG’s high performance software platform, PathWise™, provides companies with the ability to easily model financial obligations without involved coding and is run on Graphical Processing Units (GPU), making it the fastest, readily available software platform currently in use in the insurance industry.

PSG’s consulting services has focused primarily on actuarial analysis, reviews of hedging programs, and modelling of insurance liabilities and financial assets.

Skills and experience that will lead to success

• Advanced Degree in a quantitative field such as Mathematics, Finance, Statistics, Actuarial Science
• 2 to 3 years' experience in the financial services sector as a Quantitative Analyst / Advisor
• Knowledge of general insurance products for liability modelling purposes
• Understanding of financial assets including derivatives
• Familiarity with Monte Carlo simulations
• Knowledge and experience with Python.
• Strong communication skills for heavy team and client interactions
• Ability to work independently

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

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