Senior Technical Deployment Manager (AUSTIN, TX)

Brief Job Description: 

HHSC Social Services Applications (SSA) division is seeking a Senior Technical Deployment Manager (DM) to 

oversee the deployment and validation of SSA application releases and system enhancements to production. 

Oversee the troubleshooting of environment issues encountered during development in the dev/test 

environments. Plan and coordinate with multiple internal I/T organizations, trading partners, vendors and 

consultants on an ongoing basis. Work closely with the business and I/T management for environment 

demand planning and driving I/T and operation resources for timely delivery of application environments - 

including new environment standups and frequent refactoring and reconfiguration of existing environments 

through manual and automated processes (Code, DB, Configuration, Security and Platform updates). Lead 

projects and I/T sprints for improving environment delivery process through automation and standardization. 

Utilize Agile development or, provide direction that meets SSA goals and objectives by participating in backlog 

grooming & user story development and work together with other teams in support of application 

enhancements planned to support new programs & business requests and to enhance quality, scalability & 

stability of the applications. 

Lead and triage troubleshooting sessions involving subject matter experts from different I/T areas for the 

purpose of restoring functionality and isolating and root causing issues. Hands on experience with monitoring 

and APM tools such as Splunk, Dynatrace is highly preferred. Environment triage support responsibility 

includes both workday and night/weekend on-call support for all development, test, training, and production 

environments. This service helps maintain high availability for developers, testers, trainers, and production 

end users. It includes both workday and night/weekend on-call support as required to maintain high availability 

of the applications for various users. 

Essential Job Functions (EJFs): 

Oversee the planning and coordination of environment setup while focusing on timely delivery of 

environments; manage risks and issues. (25%) 

Coordinate software deployments with application development teams, DevOps engineers, testers, TIERS 

ops & security and our business stakeholders to plan and coordinate environment setup and configuration. 

(20%) 

Leading and triaging troubleshooting process for systems involving 100s of I/T services and components 

undergoing complex changes; exercising technical judgement as well as leadership skills in coordinating with 

technical subject matter experts in code, configuration, middleware, database, network and other I/T areas. 

Completing root cause analysis documentation; training juniors and strategizing improvement to existing 

process. (10%) 

Oversee the troubleshooting of environment issues encountered during development in the dev/test 

environments. Coordinate with the Middleware, EM, database, network and development teams to identify 

root cause of the issue(s) reported and provide fix. Training juniors’ members of the team and strategizing 

improvement to existing process. (10%) 

Maintain the IT DevOps roadmap in accordance with SSA goals and objectives. Attend the IT Governance 

meeting on regular basis, develop, update and maintain the roadmap to reflect changes. Seek senior 

management approval. (5%) 

Utilizing Agile development practices, provide direction that meets SSA goals and objectives by participating 

in backlog grooming & user story development. Ensure user story development follow Social Services 

Applications’ Agile guidelines, set priority, participate in retrospective ceremonies and provide feedback. (5%) 

Oversees and manages the analysis, resolution and removal of impediments during sprint development. 

Responsible for promoting and ensuring an atmosphere of self-directing and self-organizing within the Agile 

teams. (5%) 

Oversee staff and assign work. Responsible for team harmony, resolve conflict and mentor staff. Responsible 

for team productivity – provides input into team development. (5%) 

Produce critical and complex reports to management. Provide environment use and assignment reports to 

management, status reports on CI/CD pipeline development, progress and effectiveness, also present to 

senior management, on regular basis, advanced I/T technology proposals and implementation approach. (5%) 

Produce critical and complex reports to management. (5%) 

Perform other duties as assigned. (5%) 

Knowledge, Skills and Abilities (KSAs): 

Knowledge of: 

• In-depth knowledge of Agile methodology and frameworks like Scrum, Kanban, XP, including sprint related 

activities such as User Stories development, Continuous Integration, ATDD, TDD, Continuous Testing, 

Pairing, Automated Testing, Estimation. 

• In-depth knowledge of software development processes, procedures and standards. 

• Knowledge of Practical Applications of AI. 

• Knowledge of Value Stream Mapping and Lean Management Techniques. 

Skill in: 

• Communication skills, both written and oral to effectively communicate technical and business needs across 

different organizational levels (including but not limited to: executive, management, software development, 

testing, and technical staff. 

• Possesses skills to effectively coach sprint teams on Agile methodology. 

• Possesses conflict resolution skills and focuses on scrum values of openness, honesty and respect. 

Ability to: 

• Excellent ability to communicate, coordinate and lead staff and cross-functional teams 

• Excellent ability to lead and align diverse technical professionals towards improved and measurable outcomes 

• Ability to anticipate, access and deliver to meet the needs of higher management 

• Ability to make sound and timely decisions while navigating complex situations and competing priorities 

• Ability to facilitate delivery of software products on time and defect free and accelerate delivery when needed. 

• Critical thinking abilities to identify and solve problems, understand and analyze burndown charts, team velocity and other required metrics. 

• Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view. 

• Strong interpersonal skills including mentoring, coaching, collaborating, and team building 

• Strong analytical, planning, and organizational skills 

• Skills in using AGILE Project Management tools such as Jira, Rally, VersionOne or equivalent. 

• Skills in using Microsoft Project, Visio, and all Office Tools. 

• Excellent oral and written communications skills and experience interacting with both business and IT 

individuals at all levels including the executive level. 

• Excellent skills in presenting to higher management 

Registrations, Licensure Requirements or Certifications: 

PMI - Agile Certified Practitioner (ACP) preferred 

PMI - Project Management Professional (PMP) preferred 

Initial Screening Criteria: 

A degree from an accredited four-year college or university in computer science, computer information systems, management information systems, or a related field is generally preferred. At least 5 years of experience on IT projects in lieu of degree would be acceptable. 

Minimum of 5 years hands-on experience in managing large size software development projects with a proven record of success. 

Minmum of 5 years hands-on experience with SCRUM/ AGILE methodologies with enterprise-level application development projects. 

Documented experience overseeing multi-function project teams 

Additional Information: 

Responsibilities include after-hours support for troubleshooting production issues and/or supporting 

production deployments. 

You will be expected to comply with Department and State policy, plans and work rules, as well as comply 

with Department and State guidance on automation system architecture. You will also perform other duties as 

assigned. This position is classified as a fulltime position (40 hours a week). 

Please complete & submit the State Application form. Resumes attached and/or pasted into the Resume field 

MAY be considered equivalent to the State Application. However, a fully completed State Application form 

including the complete education & professional experience history is HIGHLY PREFERRED.