Senior Vendor Operations Spec

As a Senior Vendor Operations Specialist within the Enterprise Business Process Solutions Partner Transitions team, you will lead the migration of work from internal teams to external vendor partners for low to moderately complex initiatives. Working under general direction, you will manage end-to-end transition activities for these efforts while supporting larger, more complex transitions led by senior team members. You will partner with internal stakeholders and vendors to ensure effective knowledge transfer, operational readiness, and minimal disruption to business performance.

Responsibilities:

• Answers vendor and business partner questions about systems, processes, technology, and procedures
• Leads end-to-end transition activities for low to moderately complex migrations of processes or functions from internal teams to external vendors.
• Supports larger or more complex transition initiatives by managing defined workstreams and deliverables.
• Develops and maintains transition plans, timelines, milestones, and tracking tools to ensure execution stays on track.
• Coordinates with cross-functional stakeholders and vendor partners to align on transition activities, expectations, and timelines.
• Facilitates knowledge transfer by ensuring processes are documented, understood, and successfully adopted by vendor teams.
• Identifies risks and issues related to transitions and escalates or addresses them as appropriate.
• Tracks transition progress using defined metrics and provides regular status updates to stakeholders and leadership.
• Partners with vendors to support readiness activities, including training, process validation, and early-stage performance monitoring.

• Bachelor`s degree or equivalent experience/training and 2+ years of relevant experience.
• Claims and or Underwriting experience preferred
• Strong communication (oral & written) skills to effectively communicate with internal partners and external vendors. 
• Strong research, problem solving, analytical, relationship management, and critical thinking skills. Solid understanding of business operations.
• Solid project management skills. Working knowledge of Microsoft Office products

Employees may apply for a new role after completing 12 months of employment in their current position.

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco