Service Advisor

<div class="benefits"> <div><strong>Benefits:</strong></div> <ul> <li>401(k)</li> <li>401(k) matching</li> <li>Bonus based on performance</li> <li>Competitive salary</li> <li>Dental insurance</li> <li>Employee discounts</li> <li>Free uniforms</li> <li>Health insurance</li> <li>Paid time off</li> <li>Vision insurance</li> </ul> </div> <div class="trix-content"> <div>Big O Tires – Automotive Service Advisor<br><br>Big O Tires is seeking a results-driven Automotive Service Advisor who takes pride in delivering a high-level customer experience while consistently driving sales.<br><br>This position is designed for a professional who knows how to build trust, communicate clearly, and guide customers through service decisions with confidence. In our high-volume environment, there is consistent opportunity for a motivated advisor to perform at a high level and be recognized for it.<br><br>---<br><br>POSITION SUMMARY<br><br>As a Service Advisor, you will manage the customer experience from initial contact through completion of service. This includes identifying customer needs, presenting solutions, and ensuring a high level of satisfaction.<br><br>Successful candidates are comfortable leading conversations, making recommendations, and closing sales while maintaining professionalism and trust.<br><br>---<br><br>ESSENTIAL DUTIES AND RESPONSIBILITIES<br><br>- Build customer satisfaction and loyalty by delivering a consistent, high-quality experience<br>- Greet customers promptly and establish clear expectations for service<br>- Listen to customer concerns and identify additional service opportunities<br>- Present tire, alignment, and maintenance recommendations based on vehicle condition<br>- Use digital inspections and supporting information to clearly communicate needs<br>- Provide accurate estimates and gain customer approval for recommended work<br>- Maintain proactive communication with customers throughout the service process<br>- Follow up to ensure customer satisfaction and encourage repeat business<br>- Achieve sales goals and maintain strong performance metrics<br>- Stay current on products, services, warranties, and maintenance requirements<br>- Adhere to Big O Tires policies and procedures<br>- Assist team members as needed to exceed customer expectations<br>- Maintain a clean and professional showroom and work environment<br>- Assist with inventory, receiving, and general store operations<br>- Follow all safety practices and company standards<br><br>---<br><br>QUALIFICATIONS<br><br>- Minimum 3 years of tire and automotive service advisor or sales experience<br>- Proven ability to build relationships and close sales<br>- Strong knowledge of tires, alignments, and maintenance services<br>- Excellent communication and customer service skills<br>- Strong organizational and multi-tasking abilities<br>- Self-motivated with a high level of accountability<br>- Professional appearance and demeanor<br><br>---<br><br>SCHEDULE & ENVIRONMENT<br><br>- Full-time position (40–50 hours per week, including Saturdays)<br>- High-volume, team-oriented environment<br>- Stable workflow with consistent customer traffic and sales opportunities<br><br>---<br><br>COMPENSATION & BENEFITS<br><br>- Competitive compensation with performance-based incentives<br>- Health, dental, and vision insurance<br>- 401(k) with company match<br>- Paid time off<br>- Profit-sharing opportunities<br>- Performance-based year-end bonus opportunities and rewards for top performers<br>- Supportive, team-focused work environment<br><br>---<br><br>Big O Tires is an equal opportunity employer committed to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion, or national origin.</div> </div>