ServiceNow Developer

GovCIO is seeking a ServiceNow Developer to provide customer communications, application enhancement analysis, defect analysis, testing support, and technical user support within the U.S. Coast Guard (USCG) ServiceNow enterprise environment. This is a full‑time remote position delivering user-focused application support and Agile-driven development assistance, within the United States. 

As a ServiceNow Developer, you will support the rapid delivery of functional applications and automated workflows in accordance with the Software Lifecycle Management Plan (SLMP). Core responsibilities include:

• Develop and configure applications within the ServiceNow platform, utilizing App Engine, Flow Designer, and UI Builder to meet mission objectives with minimal manual coding.
• Collaborate with stakeholders to analyze requirements and translate operational needs into scalable, functional scoped applications and ServiceNow modules.
• Execute the full SDLC utilizing diverse methodologies, including Scrum, Agile, DevSecOps, Lean, and Waterfall, ensuring ServiceNow releases are delivered on schedule.
• Minimize technical debt by applying ServiceNow best practices and platform governance to ensure "out-of-the-box" alignment.
• Maintain cybersecurity compliance by developing ServiceNow applications that conform to USCG system security requirements and federal data protection standards.
• Produce and maintain technical documentation, including Software Product Documentation, Update Set logs, and updates to the Software Lifecycle Management Plan.
• Support application lifecycle activities, including the migration of legacy workflows into ServiceNow and the modernization of existing platform modules.
• Provide technical insights regarding ServiceNow platform capabilities, governance models, and digital transformation strategies.

High School with 6-9 years (or commensurate experience)

Required Skills and Experience

• Demonstrated experience developing on the ServiceNow platform.
• Proven ability to execute the SDLC using modern frameworks such as Agile, DevOps, or DevSecOps in a mission-critical environment.
• Experience securing ServiceNow applications in accordance with USCG, DoD, DHS, or federal cybersecurity policies.
• Proficiency in systems integration, including connecting ServiceNow with external data sources, APIs, and enterprise infrastructure.
• Strong communication skills with the ability to participate in technical discussions and translate requirements between stakeholders and engineering teams.
• Ability to manage tasks in a fast-paced environment, focusing on platform scalability and operational readiness.

Clearance Required: Active Secret Clearance

Preferred Skills & Experience

• Experience supporting U.S. Coast Guard or Department of Homeland Security (DHS) programs.
• Knowledge of ServiceNow Governance or the Common Service Data Model (CSDM).
• ServiceNow Certifications (e.g., Certified Application Developer or Certified Implementation Specialist).
• Familiarity with enterprise IT governance and hybrid cloud integration.
• Strong analytical, problem-solving, and continuous improvement mindset.