Social Media Care Representative

Social Media Care Representative-Deerfield Beach, Florida,  

Summary - THIS IS NOT A MARKETING POSITION!  

Do you love social media? Do you want to learn about how businesses utilize social media to retain customers? Come join us at NexGen Agency! If you would love to be part of this great team, we would love to speak with you!  

NexGen Agency is a fun, fast paced provider of social media customer care. Our team consists of friendly, hardworking, big thinking people who care about providing stellar customer experiences! Located in Deerfield Beach, FL, we support many prestigious clients.  

We’re seeking Social Media Care Reps for one of our global fitness clients. This is also a great opportunity for college students who want to get into the Social Media field. Training will be weekdays.  

Primary Responsibilities:  

-Learning client’s brand voice  

-Responding to customer comments and messages on channels such as Facebook, Twitter, Instagram, Yelp, and Instagram  

-Responding to customer complaints  

-Utilizing our brand monitoring tools and alerting, in real-time, if any potential crises occur  

-Quickly identify a customer's problem, report it correctly, and provide customers with reasonable solutions to the problem  

-Follow-up with customers on any outstanding matters and provide additional assistance as needed  

-Provide world-class customer service and immediate resolution to inquiries at the point of customer contact.  

Requirements:  

· Must be able to write, spell and read English  

· Associates degree or education equivalent  

· Must be computer literate  

· Must pass a background check  

· Must be legally authorized to work in the United States for any employer without sponsorship  

· Reliable, punctual attendance is an essential function of the position  

· Problem solving and critical thinking skills.  

· Great multi-tasking skills.  

· Prioritize and effectively manage time.  

· Positive attitude and excellent interpersonal skills.  

· Good judgment and independent decision making.  

· Work effectively with windows-based computer systems.  

· Effectively interact in a professional and courteous manner with customer.  

· Demonstrate initiative and interest in self-development  

· Must be able to navigate more than one site at a time  

· FLEXIBILITY IS NEEDED