Social Media Coordinator

Who We Are
JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation.  The health network employs more than 7,200 people.

Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network.  Specialties range from primary care to general surgery and trauma. The Acclaim Multispecialty Group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performance
outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time.

Why JPS?
We're more than a hospital.  We're 7,200 of the most dedicated people you could ever meet.  Our goal is to make sure the people of our community get the care they need and deserve.  As community stewards, we abide by three Rules of the Road:

1.  Own it. Everyone who wears the JPS badge contributes to our journey to excellence.
2.  Seek joy. Every day, every shift, we celebrate our patients, smile, and emphasize positivity.
3.  Don't be a jerk. Everyone is treated with courtesy and respect.  Smiling, laughter, compassion - key components of our everyday experience at JPS.

When working here, you're surrounded by passion, diversity, and dedication.  We look forward to meeting you!

For more information, visit www.jpshealthnet.org.
To view all job vacancies, visit www.jpshealthnet.org, www.jpshealthnet.org/careers, or www.teamacclaim.org. 

Job Description:

Job Summary: The Social Media Coordinator supports JPS Hospital Network by developing, scheduling, monitoring, and analyzing content across all digital and social media platforms. This position is part of the Communications team and works closely with internal stakeholders to ensure social content reflects organizational priorities, enhances community outreach, supports patient experience and education, and strengthens JPS’ brand identity. The Social Media Coordinator maintains a consistent voice aligned with brand standards, engages with online audiences, and assists with digital communications during routine operations and emergency communications.

Essential Job Functions & Accountabilities:

1. Develops, schedules, and publishes daily content across social media platforms, including but not limited to Facebook, Instagram, LinkedIn, and X (formerly Twitter).


2. Supports the creation of multimedia content, including graphics, short videos, stories, and reels, in alignment with brand guidelines.


3. Monitors social media channels, responds to comments and messages, and elevates issues to appropriate leaders when needed.


4. Tracks KPIs, analyzes performance metrics, and prepares monthly reports with insights and recommendations.


5. Collaborates with internal departments to gather information, draft posts, and ensure content accuracy, especially regarding clinical, safety, and public health messaging.


6. Assists with digital campaigns supporting community health initiatives, patient education, recruitment, and service-line priorities.


7. Ensures all content adheres to AP Style, HIPAA requirements, and organizational standards for accuracy and privacy.


8. Works closely with team members during emergency code activations, crises, with real-time updates, including after-hours monitoring as needed.


9. Maintains a content calendar and recommends opportunities for increased engagement, brand alignment, and strategic storytelling.


10. Supports reputation management by monitoring online reviews and public sentiment, escalating issues appropriately.


11. Job description is not an all-inclusive list of duties and may be subject to change with or without notice. Staff are expected to perform other duties as assigned.

Qualifications:

Required Qualifications:

• Bachelor’s degree in communications, public relations, marketing, journalism, digital media, or related field.
• 1–2 years of experience managing professional social media accounts, digital content, or related communications work.

• Experience working in healthcare, a safety-net system, or a government/public agency.
• Experience with social media management platforms (e.g., Sprout Social, Hootsuite, Buffer).
• Experience creating basic photo, video, or graphic content.

Location Address: 
1500 S. Main Street
Fort Worth, Texas, 76104
United States