State of Louisiana, LA
Baton Rouge, Louisiana
SOCIAL SERVICES ANALYST 1/2/3
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Apply to SOCIAL SERVICES ANALYST 1/2/3 at State of Louisiana, LAJob details
- Location
- Baton Rouge, Louisiana
- Work type
- Onsite
- Posted
- yesterday
- Apply on
- governmentjobs.com
About this role
About the Department
Department MISSION
DCFS is working to keep children safe, helping individuals and families become self-sufficient, and providing safe refuge during disasters.
Department VISION
We care for the well-being and safety of Louisiana's people.
Department VALUES
Treating all people with dignity, compassion and respect, while providing services with integrity.
At The Department of Children and Family Services, our mission is to empower communities and improve lives by delivering responsive, inclusive, and forward-thinking public services. We are proud to serve the people of Louisiana with integrity, innovation, and a deep commitment to equity.
Join Our Team at DCFS: SOCIAL SERVICES ANALYST 1/2/3
This position serves as the State Office resources for processing newly established Non-IN-D cases, entering and maintaining case information in LASES, responding to customer inquiries, processing consumer reporting(e-Oscar) disputes, documenting case activities, completing e-terminations, performing bankruptcy-related actions, and responding to daily, weekly, and monthly automated tasks, including suspense reports.
AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:
- Accepting Direction: The ability to be open and willing to follow guidance or instructions
- Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
- Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well supported conclusions.
- Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
- Managing Time: The ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals.
If you're driven, collaborative, and ready to make an impact—this could be the opportunity for you!
Position Duties
Three years of experience in social services; OR
Six years of full-time experience in any field; OR
A bachelor's degree.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Minimum Qualifications
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Other Qualifications
Job Duties:
- Responds appropriately to correspondence and faced to and from attorneys.
- Provides parents upon request timely information on the current status of support payments.
- Responsible for maintaining a good working relationship with the clerks, attorneys, and Uniform Payroll staff.
- Responsible for processing Parent Locate referrals.
- Responsible for compiling daily statistics on consumer reporting and locates performed each week and sending compiled weekly stats to supervisor email at the end of the workday each Friday.
- Performs other duties as assigned for the smooth operation of the department.
Appointment Type: This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.
Work Schedule: Typically, work hours are 8:00 am to 4:30 pm, Monday – Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts.
Work Location: East Baton Rouge Parish - State Office
Career Progression: May be filled as a Social Services Analyst 1-3 depending on qualifications.
Compensation: The referenced positions have a Special Entrance Rate (SER) see below:
Social Services Analyst 1 - SER: $16.42 hourly (Pay Level SS-410)
Social Services Analyst 2 - SER: $17.56 hourly (Pay Level SS-411)
Social Service Analyst 3 - SER: $21.27 hourly (Pay Level SS-413)
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the "Apply" link above and complete and electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
* Information to support your eligibility for this job title must be included in this application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
Contact Information:
For further information about this vacancy, contact:Yolanda Jackson
[email protected]DCFS is an "Equal Opportunity Employer" and Louisiana is a "State as a Model Employer" (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.
Benefits
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave – Up to six weeks paid parental leave
More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave – State employees receive the following paid holidays each year:
- New Year's Day
- Martin Luther King, Jr. Day,
- Mardi Gras,
- Good Friday,
- Memorial Day,
- Independence Day,
- Labor Day,
- Veteran's Day,
- Thanksgiving Day and Christmas Day.
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
- Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
- Teacher's Retirement System of Louisiana (www.trsl.org),
- Louisiana School Employees Retirement System (www.lsers.net), among others
Supplemental Questions
01
Do you have any immediate family members or relatives who are currently employed with DCFS? Immediate family member is defined as children (blood, step, adopted), spouse, brother, sister, father, mother, sister-in-law, brother-in-law, daughter-in-law, son-in-law, mother-in-law and father-in-law. Relative includes immediate family members previously defined and also includes grandfather, grandmother, grandson, granddaughter, uncle, aunt, niece and nephew.
- Yes
- No
02
If you answered "yes" to the above question, please list the name of your immediate family member and/or relatives currently employed by DCFS. If you answered "no" to the above question, enter N/A.
03
FC: Focusing on Customers - How well do you understand and meet the needs of internal or external customers?
- I struggle to understand customer needs, provide clear information, or resolve issues.
- I respond to customer needs with some support and build basic working relationships.
- I understand customer needs, communicate clearly, and deliver timely, reliable service.
- I anticipate customer needs, build trust, and deliver personalized, proactive service.
04
FC: Focusing on Customers - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
05
FPP: Following Policies and Procedures - How well do you apply rules, policies, and procedures in your work?
- I struggle to follow rules or apply policies correctly, which can lead to confusion or mistakes.
- I follow rules with support and help correct issues, but I sometimes apply policies inconsistently.
- I apply and explain policies accurately, adapt to routine situations, and help improve procedures.
- I guide others in applying policies, prevent compliance issues, and improve procedures based on experience.
06
FPP: Following Policies and Procedures - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
07
MT: Managing Time - How well do you manage your time, meet deadlines, and prioritize your work?
- I miss deadlines, struggle to prioritize, and don’t use tools to manage my time.
- I complete some tasks but need reminders or get distracted by low-priority activities.
- I plan and complete work on time using tools and strategies to stay focused and on track.
- I balance competing demands, adapt to shifting priorities, and model strong time habits under pressure.
08
MT: Managing Time - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
Required Question
Agency Information
EmployerState of LouisianaAddress 1201 N 3rd StBaton Rouge, Louisiana, 70802 Phone(866) 783-5462
Website http://agency.governmentjobs.com/louisiana/default.cfm
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