Software Engineer – Forward Deployed AI (New Grad)

About the Role

We’re looking for a mission-driven engineer who wants to make real-world impact—fast.

At Promise, we help low-income families catch up on bills and access the financial relief they deserve. Our technology connects governments, utilities, and people—turning complex systems into simple, dignified experiences.

As a Software Engineer – Forward Deployed AI, you’ll sit at the intersection of software engineering, customer engagement, and applied AI. You’ll work hands-on with our partners to bring AI-powered solutions to life—building integrations, automations, and data workflows that help deliver public aid faster and more equitably.

This is a role for someone who loves to build, experiment, and collaborate directly with customers. You’ll see your code make a difference on day one—and you’ll learn how to bridge deep tech and human impact.

What You’ll Do

• Deploy with purpose: Work hand-in-hand with public agencies and utilities to integrate Promise’s technology into real-world systems.
• Build AI-powered tools: Contribute to features that use large language models (LLMs), automation, and intelligent data parsing to simplify government workflows.
• Solve problems in the wild: Dive into customer environments, debug in production, and creatively adapt solutions to unique partner needs.
• Collaborate across teams: Partner with engineering, product, and delivery teams to make deployments smoother and smarter over time.
• Own outcomes: Learn how to manage customer relationships, document solutions, and continuously improve our deployment processes.

Who You Are

• Builder mindset: You love figuring things out—quickly. Whether it’s debugging an integration or wiring up an AI prototype, you’re scrappy, curious, and persistent.
• Customer-first: You’re energized by real-world challenges and comfortable communicating with non-technical stakeholders.
• AI-curious (and capable): You’ve experimented with generative AI or built small projects using LLMs, APIs, or automation tools—and you’re eager to go deeper.
• Strong fundamentals: Solid foundation in computer science and software development, with familiarity in Python, JavaScript/TypeScript, or similar languages.
• Collaborative: You thrive in cross-functional teams and aren’t afraid to ask questions or offer ideas.
• Must have graduated (or be on track to graduate) with a Bachelor’s or Master’s degree in Computer Science or a related field by June 2026.

What You’ll Gain

• Mentorship from engineers solving high-impact technical challenges at scale.
• Experience building and deploying real software to public agencies and enterprise environments.
• Exposure to modern AI systems (LLMs, RAG, document parsing) and hands-on practice with production AI workflows.
• The chance to make a tangible social impact—helping millions of families access essential resources more quickly and easily.

Bonus Points

• Experience prototyping, doing data analysis, and shipping code to production.
• Familiarity with prompt engineering, model fine-tuning, or open-source LLM tools.
• Passion for govtech, fintech, civic tech, or social impact startups.