As a Software Engineer I, on the Payment Services team, you will have a critical role as we focus on expanding our API collection to support the needs of our back-office teams, such as Treasury and the Call Center, through reconciliation, digital check processing, and account notifications. Through its user experiences, built upon a set of HTTP APIs, the Payment Services team supports:  

• integration with multiple upstream payment processors to facilitate payments for all internal Hagerty teams  

• supports payments through their entire lifecycle including capture, refunds, reconciliation, and reporting  

• synchronizes changes to customer payment methods to allow stakeholders to react as needed  

• protects customer personal identifiable information (PII) and PAN data  

Ready to get in the driver’s seat? Join us!

What you’ll do

• Develop maintainable, scalable, secure, and resilient software by:
  • Thoroughly understanding your tasks including the associated business needs, architectural and system interaction designs, and operational need.  Such tasks tend to be well-defined and touch only a small portion of a single service.
  • Writing clean, human-readable code.  Track and consistently apply the comments received on your code to future work.
  • Helping to develop or improve existing comprehensive and automated unit, integration, and end-to-end tests.
  • Actively reviewing the telemetry (logs, metrics, etc.) produced by your code to ensure it is easy to support.  Develop practices that help you view this information the same as other people who didn’t write the code.
• Own and support features, modules, and products by:
  • Developing a working understanding of your team’s products – its purpose and its capabilities.
  • Understanding how your assigned tasks relate to the feature your team is working to deliver.
  • Actively practice troubleshooting and participate in the on-call support rotation for team’s production services.
  • Comprehending and monitoring the product’s key operational metrics and understanding how your work relates to them.
• Improve your skills as an engineer by:
  • Carefully researching and deliberately practicing the tools used throughout the software development lifecycle including IDEs, SDKs, source control, databases, operating system tools, deployment tools, logging and monitoring systems, etc.
  • Learning to recognize code complexity and methods for simplifying it.
  • Learning and applying practices such as object-oriented design and design patterns with a special focus on the concepts of encapsulation and coupling.
  • Introspecting on, and seeking feedback of, your current communication and behavioral patterns and actively and continually working to improve them.
• Contribute to and engage in a collaborative environment by:
  • Being an active participant in all team activities: team ceremonies, banter, troubleshooting, design discussion, work breakdowns, etc.
  • Asking for explanation on concepts, code, and discussions you don’t understand.  This is one of the most powerful things junior engineers can do.
  • Asking for help in a timely manner.  Balance researching on your own to ask good questions against waiting too long and potentially hurting your team’s chances of completing their work on time.
  • Actively listening.

This might describe you

• Completed some professional training (e.g., college, bootcamps) in software development. 
• Comfortable working and actively participating within smaller (5-10 people) technical groups.
• Eager to deeply learn, both independently and with help, our technologies and patterns such as:
  • Languages: C#, Typescript
  • Interservice Communication: HTTP API patterns (ReST, RPC, GraphQL), brokered and non-brokered messaging
  • Security: SAML, OAuth 2, OIDC, data encryption, signing, CSRF
  • System Performance: load testing, application profiling, OS profiling
  • Operational Readiness: diagnostic and audit logging, metrics, tracing, monitoring, alerting
  • Deployment: VMs, containers, cloud providers, configuration management, canary deployments
  • Network: TCP/IP, HTTP, Firewalls, load balancers
• Able to clearly communicate your thoughts and actively listen to and integrate the thoughts and comments of others.

Other things to note

• This position is open to U.S. remote work. However, team members who reside within 20 miles of the Traverse City headquarters will follow a hybrid schedule, working from the office three days per week. 
• May require travel for quarterly events.
• Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.

Say hello to Hagerty

Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile.

Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member.

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference.  We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.

If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Washington, British Columbia, Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart. 

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US Benefits Overview

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UK Benefits Overview

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!