Specialist-Registration

Registration Specialist

Location: IU Health Fishers Hospital – Breast Surgery
Schedule: Monday-Friday, 8:00 AM - 4:30 PM (Onsite)

Position Overview

The Registration Specialist facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. This role is responsible for creating accurate financial and demographic patient records, verifying insurance coverage, scheduling appointments, collecting payments, and ensuring an exceptional patient experience. The Registration Specialist serves as an important first point of contact for patients while supporting the daily operations of the clinic.

Key Responsibilities

• Greet and assist patients during check-in and check-out
• Verify insurance coverage and answer basic insurance-related questions
• Schedule appointments and coordinate patient visits
• Obtain and accurately enter demographic and financial information
• Explain department and hospital policies, charges, and procedures
• Collect payments and process charges as needed
• Answer incoming calls and direct patients and visitors appropriately
• Support patient experience initiatives and clinic workflow
• Troubleshoot issues and assist other areas of the clinic as needed

Training & Growth

• Comprehensive web-based onboarding program
• Dedicated mentorship and training for up to 90 days with continued support
• Opportunity for advancement through the Registration Specialist career ladder

Team Environment

This is a small, highly collaborative clinic team that works closely together to ensure quality patient care and efficient operations. Team members support one another and provide cross-coverage when needed, creating a positive and cohesive work environment.

Preferred Qualifications & Skills

• Experience in a medical office, registration, patient access, or healthcare setting
• Medical Assistant experience is highly transferable and preferred
• Strong understanding of insurance verification processes
• Excellent attention to detail and accuracy
• Proficiency with Microsoft Office applications
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment

Success Milestones

Within 3 Months:

• Independently perform patient check-in and check-out
• Answer basic insurance-related questions
• Navigate registration workflows effectively

Within 6 Months:

• Troubleshoot registration and patient access issues independently
• Provide support across multiple clinic functions as needed
• Serve as a trusted resource within the team

IU Health Values

• Team: Collaborate effectively and support colleagues
• Compassion: Deliver exceptional care and empathy to patients, especially given the sensitive nature of breast surgery services
• Excellence: Maintain high standards of accuracy, professionalism, and service

This role currently supports approximately 10-12 patients per day, with anticipated growth as the practice continues to expand.