Springhill Suites Madera - Front Desk Agent

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Our smartly designed rooms offer separate areas for working, relaxing and sleeping. When guests choose our hotel's all-suite accommodations they'll find a service-oriented setting that provides more than a place to rest. We offer thoughtful amenities unique to other hotels in Madera, including a 24-hour market and complimentary high-speed Internet access, as well as in-room wet bars with a mini-fridge, microwave and coffee maker. Whether guests start their day with a workout in our hotel's fitness room, with free weights and an elliptical or a swim in the pool, they should be sure to stop and recharge by our complimentary breakfast buffet, offered daily in our lobby. We encourage visitors to be sure to tour Madera, known as the gateway to Yosemite National Park. There are several attractions a 20 minute drive away in Fresno, such as waterparks, live shows, and the Fresno Chafe Zoo.

Application deadline for Colorado positions: