Verizon
Alpharetta or Cary or Annapolis Junction

Sr Analyst-WFPA Ops Support

Hybrid$75,000 - $123,000/yrPosted 1 week ago

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Job details

Location
Alpharetta or Cary or Annapolis Junction
Work type
Hybrid
Compensation
$75,000 - $123,000/yr
Posted
1 week ago
Apply on
verizon.wd12.myworkdayjobs.com

About this role

Bachelor's or 4+ years experience, 3+ years relevant experience, 1+ year resource management, 2+ years call center experience, advanced experience with Verint/WFM/ACSS/CCMP/IT Case Sentry/WorkHub, strong metrics knowledge and Microsoft/Google skills.

What you'll do at Verizon:

  • managing WFM
  • analyzing metrics
  • monitoring service

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About Verizon

Verizon
Alpharetta or Cary or Annapolis Junction