Sr. Clerk

• %  of time	Essential Function (Yes/No)	Key Responsibilities (To be completed by Supervisor)
  25		Customer Service Greet Customers and understand customer service is the number one priority at UCSF Hospital Gift Shops Demonstrate respect, friendliness, and professionalism at all times. Ability to take telephone inquiries and assist with orders with the ability to deliver to patient rooms. Assist Manager/Assistant Manager with on-going projects Assist on improving customer experience improvements Assist Manager/Assistant Manager on reaching out customers with Issues, Special order and maintains a log
  20		Cashier Follows UCSF cash handling procedures Ensures accuracy and secure transactions with money handling Opens and closes the store in a timely manner Responsible for accurate money counts, change fund, deposits for end of day   and beginning of day. Ensures that the safe is Balanace and enough changed for shifts, While Maintains a balance log of Safe and Gift Card balances.  Assist on daily reconciliation, monthly reports, and sales goals Reports malfunctioning equipment to Assistant Manager/Manager
  25		Inventory Management, Ordering and Receiving Assist Manager/Assistant manager in re-ordering and special orders  Create inventory reports from POS system or do manual counts.  Physical counts need to be completed and given to Manager before items are ordered.  This is where detail really counts. Ensures merchandise are restocked promptly as it sells. Check that merchandise is priced correctly and floor ready. Organize stock room when time allows Takes direction from Manager for markdowns Receives merchandise accurately, reports damages, incorrect quantities, and report to Manager Enter into POS system, create vouchers for accounting, price items, and store in stockroom until ready to put out.
  15		Merchandising Maintains order and cleanliness of current displays Restock when merchandise sells Ability to create displays to generate interest and sales
  10		Loss Prevention Maintains a high level of awareness and customer contact on the sales floor to create a safe and secure shopping environment for everyone Demonstrates integrity and honesty in all interactions with employees and customers.  Ability to safeguard confidential information and credit card information.
  5		Housekeeping Performs general maintenance and cleanliness of shop Reports unsafe conditions to Manager.
  100%

REQUIRED QUALIFICATIONS

• Two years of Retail Sales experience in a face-paced environment.

• High School Diploma or GED equivalent

• Flexibility to work in all UCSF Gift Shops: Parnassus, Mission Bay (2), and Mount Zion; variety of hours including weekends and holidays.

• Cash handling experience using POS systems, credit card terminals and Apple pay.

• Customer service with a positive attitude, friendly and pleasant demeanor over the phone and in person

PREFERRED QUALIFICATION

• Previous experience in a healthcare retail environment

• Proficiency in using computer systems such as word processing, spreadsheets, creating signage, marketing on social media, and website