• Own the local SOC operating model for Shackelford, including alarm monitoring, camera verification, dispatch coordination, incident logging, shift handoffs, and escalation paths.

   

• Translate GSOC SOPs, Alarm Master Matrix requirements, site post orders, and local operating needs into usable runbooks, job aids, and response workflows.

   

• Standardize the investigation, documentation, and escalation of alarms and incidents so actions are timely, consistent, and traceable across shifts.

   

• Maintain local readiness for Lenel access-control alarms, Milestone video monitoring and retrieval, communication tools, and documented degraded-mode procedures when systems or connectivity are impaired.

   

• Coordinate with GSOC, Security Systems, Data Center Operations, construction, guard force leadership, IT/network teams, and vendors to diagnose monitoring gaps, restore service, and close recurring break/fix issues.

   

• Support construction-to-operations transitions by validating monitoring coverage, alarm visibility, camera readiness, access-control changes, commissioning activity, and operational handoffs before sites or systems enter service.

   

• Develop and maintain practical training plans, access readiness, and competency checks for SOC operators and contracted staff; provide functional guidance without assuming direct personnel-management authority.

   

• Analyze alarm, incident, outage, response-time, and quality data; establish meaningful performance measures and recommend corrective actions, preventive controls, and process improvements.

   

• Maintain audit-ready SOC documentation, including shift logs, incident records, escalation guides, operating procedures, training materials, outage playbooks, and after-action follow-up.

   

• Serve as the local functional escalation point for SOC process and systems issues, escalating material risk, critical incidents, and unresolved service failures through the defined GPS and GSOC paths.

   

• Support GPS Investigations by preserving, locating, and documenting relevant video, alarm, and access-control information for review of suspicious activity or incidents.

   

Scope, Judgment, and Collaboration

• Works independently on significant operational issues where sound judgment is required to assess risk, define an appropriate response, and coordinate action across multiple teams.

   

• May direct day-to-day functional work, training, and adherence to approved procedures for contracted SOC operators and technicians; does not have direct reports or responsibility for personnel actions.

   

• Builds effective working relationships with GSOC, Security Systems, Data Center Operations, investigations, construction, IT/network teams, vendors, and guard-force partners.

   

• Escalates decisions outside the role's authority, including staffing, contractual matters, enterprise standards, and high-consequence incidents, to the appropriate GPS leader or GSOC partner.

Qualifications

• Seven or more years of relevant experience in physical security operations, a security operations center, local alarm center, control room, or enterprise physical-security technology environment.

   

• Hands-on experience with access-control, video-management, alarm-monitoring, and incident-management workflows; Lenel and Milestone experience strongly preferred.

   

• Demonstrated ability to create, improve, and use operational runbooks, alarm response procedures, escalation guides, shift-handoff standards, and training materials.

   

• Experience diagnosing or coordinating resolution of monitoring, camera, access-control, network, or system-integration issues in a live operational environment.

   

• Strong incident documentation, analytical, communication, vendor-coordination, and cross-functional project skills.

   

• Ability to work on-site in Shackelford, Texas and support a 24/7 operational environment, including response to significant incidents or system outages when required.

   

Preferred Qualifications

• Experience supporting data center physical security operations, construction-to-operations transitions, or high-availability environments.

   

• Experience with PSIM platforms, alarm/event automation, ticketing integration, analytics, or reporting/KPI development.

   

• Familiarity with incident documentation and control expectations in regulated or audit-sensitive environments, including SOC 2, PCI DSS, ISO 27001, or equivalent.

   

• Bachelor's degree in security, criminal justice, engineering, information systems, or a related discipline; equivalent experience will be considered.

   

Success Measures

• Consistent alarm verification, dispatch, documentation, and escalation across shifts.

   

• Current, usable runbooks, training records, shift-handoff standards, and degraded-mode procedures.

   

• Improved visibility into system outages, camera/access-control issues, response performance, and recurring operational risks.

   

• Reliable coordination and clear local-to-GSOC handoffs during incidents, outages, and operational transitions.

   

#LI-CG2

Career Level - IC4

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