State Administrative Manager 15 - Information Center Manager
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Apply to State Administrative Manager 15 - Information Center Manager at State of MichiganJob details
- Location
- Lansing, Michigan
- Work type
- Hybrid
- Compensation
- $96,491 - $138,794/yr
- Posted
- 2 days ago
- Apply on
- governmentjobs.com
About this role
About the Department
This position serves as the overall day to day manager of the Department of State Information Center (DSIC) Section and is responsible for overseeing staff in the section and ensuring that performance standards meet or exceed expectations. The primary objective is creating a culture of customer satisfaction through articulating and reporting data, leading the call center and being a backup to the State Division Administrator.
The Department of State Information Center section includes 4 units:
-Tier 1 and appointment team are a public facing call center.
-Tier 2 is a second level line of public support for complex inquiries usually involving driver license issues.
-Quality Assurance Unit evaluates phone calls and emails for all DSIC units ensuring quality/service standards are met.
-Field Support Technology Unit supports branch offices with technology solutions, testing, and support.
DSIC handles approximately 15,000 calls per week and improves the customer and employee experience by providing accurate information in a timely manner. Also provides feedback from callers to the corresponding areas of the department and outlying agencies.
Position Description - State Administrative Manager 15
Position Duties
Education
Possession of a bachelor's degree in any major.
Experience
Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level.
Minimum Qualifications
Alternate Education and Experience
Education level typically acquired through completion of high school and two years of safety and regulatory or law enforcement experience at the 14 level; or, one year of safety and regulatory or law enforcement experience at the 15 level, may be substituted for the education and experience requirements.
Job Specification
Other Qualifications
Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.
Please attach a resume and cover letter to this application. Failure to do so may result in your application being screened from the process.
If you qualify based on possession of a bachelor's degree in any major, you must attach a copy of your official transcripts. Failure to do so may result in your application being screened from the process.
As outlined by Civil Service, an official transcript must bear the applicant’s name, college, or university certification (e.g., seal, logo, watermark, or letterhead), date and name of the conferred degree and registrar’s signature. Transcripts that do not meet these requirements are considered unofficial. For more information regarding official transcripts, click here (Download PDF reader).
Applicants who possess a degree from a foreign college or university must have their academic credentials evaluated or converted into U.S. educational equivalents unless the degree has been recognized by the Council on Higher Education Accreditation (CHEA). Go to evaluators for a list of accepted organizations that evaluate foreign credentials. Failure to provide this evaluation at the time of application may result in you being screened out of the process.
The use of AI (Artificial Intelligence) in the selections process (i.e. application, written exercises, cover letter, etc.) with MDOS is not permitted. If it is substantiated that AI was used in the process, your application will be removed from consideration.
Benefits
State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
More details on benefits for our new hires are below:
Rewarding Work: State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.
Insurance Benefits: The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.
Retirement Programs: The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available at http://www.mi.gov/orsstatedc.
Vacation and Sick Leave: Eligible full-time employees receive between 15 and 35 personal days and 13 sick days per year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.
Paid Parental Leave: Eligible employees can take 12 weeks of paid leave immediately after a birth or adoption to allow needed time together at home with a new child.
Paid Holidays: Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.
Bonus Programs: Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.
Military Pay Differential: Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.
Tax-Advantaged Programs: In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.
Student Loan Forgiveness: Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information to help determine if you could qualify is available from the U.S. Department of Education.
Tuition Reduction: Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.
Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.
Alternative and Remote Work Schedules: Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.
Great Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.
Updated: 2/28/24
Supplemental Questions
- A bachelor's degree or higher in any major AND at least four years of professional experience, including two years equivalent to the P11 level or one year equivalent to the 12 level. If so, you must attach a copy of your official transcripts.
- At least an educational level typically acquired through completion of high school AND at least two years of safety and regulatory or law enforcement experience at the 14 level.
- At least an educational level typically acquired through completion of high school AND at least one year of safety and regulatory or law enforcement experience at the 15 level.
- At least an educational level typically acquired through completion of high school AND at least four years of professional experience including two years equivalent to the P11 level or one year equivalent to the 12 level gained in the State of Michigan classified service.
- None of the above
- Yes
- No
- None
- Less than 1 year
- 1-3 years
- 3-5 years
- More than 5 years
- No professional budget experience
- Limited professional budget experience (provided input on budgets)
- Currently oversee and/or have been responsible for a professional budget
- None
- Less than 1 year
- 1-3 years
- 3-5 years
- More than 5 years
- None
- Less than 1 year
- 1-3 years
- 3-5 years
- More than 5 years
- Yes
- No
- Currently employed at the Michigan Department of State (Secretary of State)
- Previously employed by the Michigan Department of State (Secretary of State)
- Currently employed by another State of Michigan agency
- Previously employed by another State of Michigan agency
- None of the above
- I have been dismissed within the last two years
- I have resigned in lieu of discipline or dismissal within the last two years
- I have been suspended without pay within the last two years
- I have received an unsatisfactory performance rating within the last two years
- I have received a written reprimand within the last two years
- I have signed a last chance agreement with MDOS within the last two years
- I certify that none of the above circumstances apply to me
- Yes
- No
- Yes
- No
- Yes
- No
Required Question
Agency Information
EmployerState of MichiganDepartment Department of State Address [email protected]P.O. Box 30775
Lansing, Michigan, 48909