State of Colorado Employees Only- Human Resources Operations Manager

Department Information

Colorado Governor Jared Polis is committed to building a Colorado For All, a place where everyone has an opportunity to succeed and live the Colorado way of life. Governor Polis is focused on lowering health care costs for hardworking Coloradans, transitioning the state to renewable energy sources, ensuring every Colorado child gets a quality education, and building an economy that works for everyone.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

 We offer a generous benefits package including:

•  11 paid holidays per year plus vacation and sick leave

•  Medical, dental, and vision plans

•  State paid life insurance policy

•  Choice of 2 retirement plans (defined benefit or defined contribution)

•  Optional 401(k) and 457 plans

•  State paid short-term disability coverage

•  Additional optional life and disability plans

•  Credit Union membership

•  Training and professional development

To learn more about State of Colorado benefits visit: https://www.colorado.gov/dhr/benefits.

Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service? 

This position will have the opportunity for a hybrid schedule (a combination of in-office and remote workplace). **Please note - equipment provisioning and certain onboarding tasks will take place in person, in our downtown Denver office, on the first day of employment.**

The People Operations Division’s mission is to support people and operations by providing solution-driven guidance, resources, and education to foster a high-functioning organization. We do this through customer-centric service, collaboration, compliance, accountability, and helping others thrive. This includes: 

Description of Job

This position manages the daily operations of the HR Unit, which includes overseeing workload, implementing initiatives assigned by the HR Director, and supervising the professional HR Consultants/Business Partners, Benefits & Leave, and a Technician.  This position is responsible for the implementation of the Department’s recruiting program. This position is responsible for personal service agreements, coordinating staff management elements with workforce development and engagement staff, and is the lead resource in specialty areas of workforce planning and selection. This position creates and implements new programs and processes related to the HR functions in the Department. 

• Plan, prioritize, assign, analyze, and monitor workflow, and maintain appropriate staffing levels and review progress to ensure the quality and quantity of work meets standards and deadlines for deliverables to meet program goals and objectives.  Develop project plans, assign and prioritize work, and monitor progress to implement HR initiatives assigned by the HR Director.
• Supervise HR Team (five full-time employees). Interview and recommend hires, and recommend promotions, pay, and discipline. Determine assignments and priorities, review progress, set schedules and approve absences, identify training anddevelopmental needs, provide feedback and coaching, and plan and evaluate performance.
• Establish work schedules, review and approve work time and absences.
• Initiate the hiring process, provide subject-matter expertise to HR during comparative analysis, interview candidates, and hire.
• Recommend promotions and changes in pay, submit personnel or position actions.
• Resolve problems, performance issues, disputes, and informal grievances and initiate corrective action or recommend discipline as needed.  
• Identify training and developmental needs, and provide training as needed.
• Provide feedback and coaching, write performance plans, and sign performance evaluations.
• Review, revise, and develop internal operating processes and procedures.
• Develop and coordinate a recruitment program for CDEC by determining cost-effective recruitment techniques and sources, defining metrics and analyzing sourcing and cost data to evaluate program effectiveness and determine improvements.
• Fill vacancies by performing job analysis, designing examinations and hiring processes that minimize delay between recruitment and hiring.  This includes recruitment, creating profiles and writing job announcements, requesting residency waivers from the state personnel director if warranted, reviewing applications, and overseeing exam scheduling and proctoring by a technician, generating referrals, and responding to appeals to the state personnel director.
• Create, validate, score, and provide candidate feedback on performance on written objective examinations.  
• Review the onboarding and exiting programs/processes, including new employee orientation, mentors, entrance and exit checklists, and exit interviews, to determine and prioritize gaps and develop content, processes, and forms. Collaborate with staff outside the unit regarding workforce development and engagement in order to exchange information, plans, and data, coordinate efforts and monitor progress, and develop complementary assignments and processes. 
• Review and approve personal services agreements.
• Department’s technical expert on personal services agreements review.  Maintain in-depth current knowledge of personal services related employment law and rules, case law and precedent, commonly used concepts, practices and procedures, and trends and new techniques.   Apply this knowledge in consulting and providing opinion on personal services policy and strategy to the HR Director (and executive management when requested).  
• Provide consultation to supervisors and managers on matters related to performance management, employee relations and other areas.
• Create standards, guidelines, and processes for HR staff and provide training and advice.  Develop and deliver technical training to employees and managers.  Interpret rules and directives in providing expert opinion and strategies or plans to resolve compliance issues or the most complex individual cases.  
• Other duties as assigned

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Experience Only: Eight (8) years of professional human resources experience, including managing selection processes, interpreting state personnel rules and Colorado Revised Statutes, conducting employee relations and investigations, maintaining a State of Colorado Personnel Certification in Job Evaluation, Selection, and Personal Services Contracts, consulting with hiring managers on recruitment, overseeing organizational development, which included three (3) years of professional HR experience within Colorado State Government, one (1) year of the three must have included supervision or work lead of professional HR staff.

OREducation and Experience: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to eight (8) years, including a degree in a field such as business or public administration, management, psychology, or law, plus at least three (3) years of professional HR experience within the Colorado State Government involving total compensation (pay administration, job evaluation, and FLSA designations), at least one (1) year of the three years experience as a supervisor or work lead of professional HR staff.

Please note: The required experience must be substantiated within the work experience section of your application and in the supplemental questions. Your resume will not be reviewed to determine if you meet the minimum qualifications; only the work experience section and supplemental questions of your application will be reviewed to determine this. “See Resume” statements on the application will not be accepted. In addition, part-time work will be prorated.

Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.

• Previous supervisory experience, to include the ability to build and manage teams, establishing goals and objectives to implement change;
• Experience utilizing a Human Resource Information System (HRIS); 
• Certification from a professional human resources organization (e.g. PHR, SPHR, SHRM, IPMA-CP, etc.); 
• Demonstrated experience with conflict resolution and management, including effectively building and maintaining relationships/teams; 
• Demonstrated experience creating and implementing initiatives, specifically those related to the development and maintenance of the organization (employee morale, employee engagement, retention, etc.)
• Demonstrated experience with conflict resolution and management, including effectively building and maintaining relationships/teams; 
• Demonstrated experience creating and implementing initiatives, specifically those related to the development and maintenance of the organization (employee morale, employee engagement, retention, etc.

• Superior customer service.
• Strong organizational skills.
• Demonstrated accuracy, thoroughness, attention to detail, and ability to monitor own work to ensure quality.
• Strong computer skills.
• Exceptional interpersonal skills including forming and maintaining productive working relationships at all levels in the organization and with other stakeholders.
• Innovative thinking and ability to recommend process improvements.
• Strong oral and written communication skills.
• Work independently while taking initiative and predicting stakeholder needs.
• Ability to understand and apply rules, procedures, processes, and concepts.
• Ability to advise others.
• Ability to work under tight deadlines and be adaptable to changing assignments
• Proven ability to analyze information and select the best course of action.

• Applicants must pass a thorough background check prior to employment.  

• Employees who have been discipline-terminated, resigned in lieu of disciplinary termination, or negotiated their termination from the State of Colorado must disclose this information on the application.

• SPCP certification in selection, job evaluation, and personal services contracts is required; exception: SPCP certification in personal services contracts must be obtained within the first 6 months of the incumbent beginning this role.

APPEAL RIGHTS:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information

How to Apply  (PLEASE READ CAREFULLY) 

Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered.

Complete Applications must include the following documents:

1. A complete CDEC Application for Announced Vacancy (please submit online using the green 'APPLY' button at the top of this announcement)
2. A complete Supplemental Questionnaire (The questionnaire is part of the online application. You will be prompted to answer them as you are completing your online application.)
3. A cover letter that describes your interest in this position, and how your experience aligns with the minimum and preferred qualifications of this position. Cover letters must be uploaded as an attachment to your online application. Cover letters will not be accepted after the closing date and time of the announcement.
4. If you are a veteran, a copy of your DD214. Please submit this as an attachment to your online application.

Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below.

Comparative Analysis Process

The comparative analysis process will consist primarily of a review of applications against the minimum and preferred qualifications of this position. Applications will be reviewed in comparison to all others in the applicant pool in order to identify a top group of candidates who may be invited for a final interview. Depending on the size of the applicant pool, additional selection processes may be utilized to identify a top group of candidates. Applicants will be notified of their status via email. 

Failure to submit properly completed documents by the closing date will result in your application being rejected.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Department does not offer sponsored visas for employment purposes. 

 

Benefits

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program.  Please click the following link for detailed information:  www.colorado.gov/pacific/dhr/benefits 

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
 

Supplemental Questions

Required Question

Agency Information

EmployerState of ColoradoAddress See the full announcement by clicking
the "Printer" icon located above the job title
Location varies by announcement, Colorado, -- Website https://careers.colorado.gov/