Student Help Desk Technician

Department Overview:

UW Madison School of Business - Information Technology Solutions

Anticipated Start Date:

September 2026

Anticipated End Date (If Applicable):

Graduation

Remote Work Eligibility Detail:

Not Remote

 

Anticipated Hours Per Week:

Minimum: 10 Maximum: 25

Schedule:

Flexible between the hours of 7:30am and 5:00pm. Minimum of 2 hour shifts.

Salary/Wage Range/Lump Sum:

Minimum: $15.00

Number of Positions:

2

Qualifications:

- Must be enrolled at UW-Madison.
- Customer service experience.

Knowledge, Skills & Abilities:

The ideal candidate will have strong customer service skills and be a self starter who can work independently once trained. Other beneficial skills include experience with both Windows and Mac computer systems, software installation and troubleshooting experience, printer troubleshooting experience, and familiarity with cloud based file sharing tools.

Position Summary/Job Duties:

This is not a programming, coding, or developer position. This position will provide technical assistance to WSB faculty and staff. Triage service requests using our web based ticketing system. Troubleshoot hardware and software issues. Perform computer setup and moves including desktops, laptops, monitors, docking stations, keyboards, mice, etc. And provide Audio Visual support for classes in Grainger Hall.

Physical Demands:

Must be able to lift up to 25lbs.

Institutional Statements:

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/