Studio Operations & Client Experience Specialist (Hybrid Role)
Job details
- Location
- Monument, Colorado
- Work type
- Hybrid
- Compensation
- $41,600 - $58,240/yr
- Posted
- 1 week ago
- Apply on
- maxstrength-careers.careerplug.com
About this role
Is that you? You will thrive here.
You are the first face and voice clients encounter. You set the tone for their entire session by radiating professionalism, warmth, and positive energy. If delighting people doesn’t light you up, you won’t last here.
You will manage scheduling, client records, and daily administrative tasks while keeping digital and physical systems organized. You must be comfortable learning and using multiple software platforms — tech savvy is non-negotiable.
You will answer calls and messages professionally, return inquiries promptly, and complete outbound calls for lead follow-up and scheduling during standard business hours. Confidence and consistency matter.
You’ll greet clients, update schedules, support marketing initiatives, manage records, assist with studio organization, and jump between tasks throughout the day. If interruptions throw you off, this role will overwhelm you — but if you’re a natural multitasker, you’ll love it.
You will assist with and deliver one-on-one strength training sessions during studio hours when needed. No prior personal training certification is required — comprehensive paid training is provided.
WHAT YOU MUST ALREADY BRING
- Strong computer literacy and comfort with scheduling and office software
- Professional communication skills — in person, on the phone, and via email
- A Stewardship Mindset — empathy, ownership, and pride in serving clients
- A Growth Mindset — coachable, solution-oriented, and always improving
- Impeccable organization and attention to detail
- Strong time management with minimal supervision
- CPR/AED certification (or willingness to obtain)
- A positive, energetic personality — we cannot teach enthusiasm
- People who need constant direction
- People who crumble under interruptions
- Low-energy personalities
- Anyone who thinks “good enough” is good enough
- People who are uncomfortable calling leads or speaking with clients
- Trainers who only want to train and avoid operations
SCHEDULE & AVAILABILITY EXPECTATIONS
- Studio hours are 7:00–12:30 Monday–Saturday and 3:00–6:30 Monday, Tuesday, and Thursday
- Availability is required during studio hours for operations and training support
- Flexibility within these time windows is essential
- Competitive hourly pay based on experience
- Paid training and onboarding
- Growth opportunities as the studio expands
- Supportive, professional work environment
Hiring Process
- Phone interview within 24–48 hours
- In-person interview
- Paid onboarding and training
At MaxStrength Fitness, we’re not your average gym - we’re the Anti-Gym. For over 20 years, we’ve been disrupting the fitness industry by delivering science-backed, 1-on-1 strength training in just 20 minutes, twice a week. No sweat. No chaos. Just results.
We’re a team of purpose-driven professionals united by a mission to help people become the strongest versions of themselves - physically, mentally, and emotionally. Our trainers don’t just count reps… they change lives.
If you’re tired of the hustle culture, sales quotas, and burnout of traditional fitness jobs, you’ll love it here. At MaxStrength, you won’t be a glorified sales person disguised as a trainer. Instead, you’ll focus on perfecting your craft, elevating your clients, and building a career that grows as you do.
Whether you're new to personal training or a seasoned expert looking to reignite your passion, we provide the structure, support, and mentorship you need to thrive. Join a team that believes in work-life balance, meaningful progress, and doing things differently and better.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to MaxStrength Fitness Corporate.