Supervisor, Housekeeping

Why Work at Hard Rock Hotel San Diego?

Hard Rock Hotel San Diego is a high-energy, music-drenched workplace where team camaraderie and creativity thrive. The hotel’s core values—like “CREATE A RAVING TEAM,” “PLAY HARD,” and “LIVE THE MUSIC”—encourage authenticity, innovation, and standout guest service.

With perks like free cafeteria meals, flexible scheduling, hotel discounts, and an ongoing social vibe, it’s a workplace that knows how to celebrate its people. If you're passionate about hospitality, music, and bringing positive energy every day, Hard Rock San Diego rocks as a career choice!

About Us

At Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience.

Join our team of Experience Curators!

Coury Hospitality has an amazing opportunity as a Housekeeping Supervisor.

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🧹 HOUSEKEEPING SUPERVISOR

Hard Rock Hotel San Diego
📍 On-Site | Full-Time | Housekeeping Department

Lead the Team. Elevate the Standards. Power the Guest Experience.

As a Housekeeping Supervisor, you play a vital role in ensuring every guest experiences a clean, comfortable, and welcoming stay. You’ll lead and support the housekeeping team while maintaining the high standards that define the Hard Rock Hotel San Diego experience.

If you thrive in a fast-paced environment, lead with positivity, and take pride in operational excellence, this role is your stage.

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🎯 Your Mission

Support the daily operations of the Housekeeping Department by leading team members, maintaining cleanliness standards, and ensuring guest rooms and public spaces consistently exceed expectations.

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🎸 What You’ll Do

Team Leadership & Operations

✅ Assist the Director of Housekeeping in overseeing daily housekeeping operations
✅ Provide guidance, coaching, and performance feedback to housekeeping team members
✅ Assign daily work responsibilities based on occupancy and staffing levels
✅ Adjust assignments throughout the shift to support operational needs

Cleanliness & Quality Standards

✅ Ensure guestrooms, public areas, offices, and storage spaces are clean, organized, and guest-ready
✅ Monitor room attendants and support staff to ensure work is completed to brand standards and within expected timelines
✅ Conduct quality inspections and reinforce cleanliness expectations

Training & Compliance

✅ Ensure team members are properly trained on company policies, procedures, chemicals, and equipment usage
✅ Promote compliance with hotel safety standards and key control procedures
✅ Verify associates are clocked in properly and in full uniform compliance

Inventory & Linen Coordination

✅ Coordinate daily linen distribution, collection, organization, and inventory processes
✅ Support weekly and monthly linen inventory procedures
✅ Ensure storage rooms and housekeeping carts remain organized and secure

Communication & Guest Service

✅ Ensure guest housekeeping requests are handled promptly, professionally, and efficiently
✅ Coordinate with the Front Office to ensure room status updates are communicated accurately throughout the day
✅ Support housekeeping operations hands-on when staffing levels require additional assistance

Administrative Support

✅ Assist in monitoring payroll and labor costs within departmental budgets
✅ Maintain accurate daily and weekly operational reporting

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💎 You’re a Great Fit If You…

✨ Have previous housekeeping and supervisory experience
✨ Lead with positivity, accountability, and professionalism
✨ Thrive in a fast-paced, team-oriented environment
✨ Have strong guest service instincts and communication skills
✨ Are organized, detail-oriented, and solution-focused
✨ Have working knowledge of Word, Excel, and basic computer systems
✨ Are flexible and available to work varying schedules, including weekends and holidays

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🎓 Qualifications

• High school diploma or equivalent required

• Previous housekeeping and leadership experience preferred

• Working knowledge of company policies and operational procedures

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🧍 Physical Requirements

• Ability to stand and walk for extended periods

• Ability to sit, stoop, kneel, crouch, and reach while performing duties

• Ability to lift or move up to 25 pounds occasionally

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🎤 Let’s Create Exceptional Experiences—Together

If you’re ready to lead with energy, elevate cleanliness standards, and help create unforgettable guest stays, Hard Rock Hotel San Diego is ready for you.

Here’s the Core of Coury Hospitality:
We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS.

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What else do YOU need to know…

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.

 

Privacy Notice:Pursuant to the California Consumer Privacy Act (CCPA), the Company is notifying you that by applying for a position, you are providing us the following categories of personal information that we may use to evaluate your candidacy for employment, communicate with you regarding your candidacy, and obtain and verify background checks, and references: Personal Identifiers (e.g., name, SSN); Contact Information (e.g., mailing address, email, phone number), Employment History (e.g., current and former positions held, work experience, and any certifications or licenses), and Education History. By submitting my application, I acknowledge and confirm that I have received and read and understand this notice, and I authorize and consent to the Company’s use of the personal information it collects, receives or maintains for the business purposes identified above.