Supervisor, MSRDP

%3Cp%3E%3Cstrong%3EWHY UT SOUTHWESTERN?%3C/strong%3E%3Cbr%3EWith over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to %3Ca href=%22https://www.utsouthwestern.edu/newsroom/articles/year-2022/july-us-news-best-hospital.html%22 target=%22_blank%22%3EU.S. News %26amp; World Report%3C/a%3E, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you%27ll discover a culture of teamwork, professionalism, and a rewarding career!%26nbsp;%3Cbr%3E%3Cbr%3E%3Cstrong%3EJOB SUMMARY%3C/strong%3E%3Cbr%3EThis position is responsible for supervising day-to-day operations of the assigned billing group. The successful applicant will manage several direct reports and indirect reports.%26nbsp;The successful candidate will oversee a team of technical denial follow-up analysts (6-15 employees) to ensure accurate claims processing, timely payments, and compliance with regulations like HIPAA.%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EKey responsibilities include:%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22margin-left:.75in;mso-add-space:auto;mso-list:l1 level1 lfo1;text-indent:-.25in;%22%3ESupervising staff%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin-left:.75in;mso-add-space:auto;mso-list:l1 level1 lfo1;text-indent:-.25in;%22%3EReviewing invoices/claims%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin-left:.75in;mso-add-space:auto;mso-list:l1 level1 lfo1;text-indent:-.25in;%22%3EMonitoring accounts receivable%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin-left:.75in;mso-add-space:auto;mso-list:l1 level1 lfo1;text-indent:-.25in;%22%3EResolving escalated issues%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin-left:.75in;mso-add-space:auto;mso-list:l1 level1 lfo1;text-indent:-.25in;%22%3ETracking key metrics%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin-left:.75in;mso-add-space:auto;mso-list:l1 level1 lfo1;text-indent:-.25in;%22%3ETraining team members in billing systems and regulatory changes%26nbsp;%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3EShift: 8-hour flex shift, Monday through Friday%3C/p%3E%3Cp class=%22MsoNormal%22%3EWork From Home (WFH): This is a WFH position. The applicant must live within the Greater DFW area. Additional details shall be discussed during the interview.%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3ECore responsibilities%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22margin-left:.75in;mso-add-space:auto;mso-list:l0 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cstrong%3ESupervision:%3C/strong%3E%26nbsp;Lead and manage a team of collections staff to ensure efficient workflow, productivity, and adherence to goals.%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin-left:.75in;mso-add-space:auto;mso-list:l0 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cstrong%3EProcess management:%3C/strong%3E%26nbsp;Oversee the day-to-day operations of insurance follow-up and denials management.%26nbsp;%26nbsp;%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin-left:.75in;mso-add-space:auto;mso-list:l0 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cstrong%3EQuality assurance:%3C/strong%3E%26nbsp;Conduct audits and review insurance claims and patient invoices for accuracy and completeness.%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin-left:.75in;mso-add-space:auto;mso-list:l0 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cstrong%3EProblem-solving:%3C/strong%3E%26nbsp;Resolve complex or escalated billing issues with patients and payers and rectify inefficiencies.%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin-left:.75in;mso-add-space:auto;mso-list:l0 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cstrong%3EPerformance monitoring:%3C/strong%3E%26nbsp;Track key revenue cycle metrics, prepare performance reports, and implement strategies to reduce outstanding balances.%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin-left:.75in;mso-add-space:auto;mso-list:l0 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cstrong%3ETraining and development:%3C/strong%3E%26nbsp;Train staff on day-to-day processes%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin-left:.75in;mso-add-space:auto;mso-list:l0 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cstrong%3ECompliance:%3C/strong%3E%26nbsp;Ensure the team adheres to all relevant laws and regulations, including HIPAA, payer guidelines, and state and federal rules.%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin-left:.75in;mso-add-space:auto;mso-list:l0 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cstrong%3ECollaboration:%3C/strong%3E%26nbsp;Work with other departments, such as finance and clinical staff, to improve overall revenue cycle processes.%3Cbr%3E%26nbsp;%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong%3EBENEFITS%3C/strong%3E%3Cbr%3EUT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:%3C/p%3E%3Cul%3E%3Cli%3EPPO medical plan, available day one at no cost for full-time employee-only coverage%3C/li%3E%3Cli%3E100% coverage for preventive healthcare-no copay%3C/li%3E%3Cli%3EPaid Time Off, available day one%3C/li%3E%3Cli%3ERetirement Programs through the Teacher Retirement System of Texas (TRS)%3C/li%3E%3Cli%3EPaid Parental Leave Benefit%3C/li%3E%3Cli%3EWellness programs%3C/li%3E%3Cli%3ETuition Reimbursement%3C/li%3E%3Cli%3EPublic Service Loan Forgiveness (PSLF) Qualified Employer%3C/li%3E%3Cli%3E%3Ca href=%22http://jobs.utsouthwestern.edu/benefits/#top%22 target=%22_blank%22%3ELearn more about these and other UTSW employee benefits!%3C/a%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cbr%3E%3Cstrong%3EEXPERIENCE AND EDUCATION%3C/strong%3E%3Cbr%3E%3Cbr%3E%3Cstrong%3ERequired%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cstrong%3EEducation%3C/strong%3E%3Cbr%3EHigh School Diploma or equivalent.%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3E%3Cstrong%3EExperience%3C/strong%3E%3Cbr%3E5 years Experience working with medical claims recovery and/or denials management and regulations within a healthcare or insurance environment. and%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong%3EPreferred%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cstrong%3EExperience%3C/strong%3E%3Cbr%3E5 years in a lead or supervisory experience%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong%3EJOB DUTIES%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3ESupervises day-to-day operations of assigned group.%3C/li%3E%3Cli%3EEnsures production and quality control standards are met by reviewing management reports.%3C/li%3E%3Cli%3EAssigns workload to meet production requirements by evaluating production reports.%3C/li%3E%3Cli%3EMaintains performance standards by counseling employees, performing appraisals and providing required training.%3C/li%3E%3Cli%3EEnsures departmental policies and procedure are followed. In addition, develops and revises policies and procedures as needed. Maintains written procedures for workflow by writing or updating procedures as needed. Communicates and educates all applicable information to appropriate personnel and affiliated facilities as required.%3C/li%3E%3Cli%3ECompletes reporting to management.%3C/li%3E%3Cli%3ECompiles analyzes, report status and issues involving all aspects of assigned area. Makes recommendations to management to reflect changes by reviewing various reports and other data, identifies conflicts and write resolutions.%3C/li%3E%3Cli%3EParticipates in project groups and task force teams.%3C/li%3E%3Cli%3ECompletes special projects as assigned by management.%3C/li%3E%3Cli%3EReviews and analyses information, identifies problems, recommends solutions and/or writes reports for management or other personnel within established performance guidelines. Provides training and makes effective business presentations to staff.%3C/li%3E%3Cli%3EMonitors correspondence received from various. Audits mail returned for bad addresses and updates addresses as needed. Audits patient accounts for mailing problems.%3C/li%3E%3Cli%3EResolves complex problems and questions by contacting insurance companies, places of employment, or federal agencies.%3C/li%3E%3Cli%3EPerforms other duties as assigned.%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong%3ESECURITY AND EEO STATEMENT%3C/strong%3E%3Cbr%3E%3Cbr%3E%3Cstrong%3ESecurity%3C/strong%3E%3Cbr%3EThis position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.%3Cbr%3E%3Cbr%3E%3Cstrong%3EEEO%3C/strong%3E%3Cbr%3EUT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.%3Cbr%3E%26nbsp;%3C/p%3E

Job Details
Primary Location: Texas-Dallas-5323 Harry Hines Blvd
Work Locations: 5323 Harry Hines Blvd, Dallas, 75390
Job: Insurance/Billing
Organization: 713007 - MG Rev Cyc Follow Up
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Job Type: Standard
Job Level: Individual Contributor
Job Posting: Jul 29, 2026, 12:23:17 PM