Supervisor, On-Site Representative

%3Cp%3E%3Cstrong%3E%3Cu%3EGENERAL PURPOSE:%3C/u%3E%3C/strong%3E%3Cbr%3ESupervisor, Store Execution, (On Site Representative) [Quality Audit] oversees a team of On-Site Representative (OSR) responsible for validating that the quality of fixtures and fixture installation is to standard, for store projects, including new stores, remodels, capacity expansions, and special initiatives. This role provides leadership for in-store quality assessment and evaluation to ensure that fixture vendors and installation vendors meet functional requirements. The Supervisor is accountable for optimizing assessment and evaluation processes and aligning team activities with overall project schedules and milestones.%26nbsp;%3Cbr%3EThe Supervisor plays a critical role in ensuring efficient, cost-effective assessment and evaluation through strategic planning, data analysis, proactive risk mitigation, and strong team development, under the direction of the Director, New Store Operations. %26nbsp;%3C/p%3E%3Cp%3EThe base salary range for this role is %2477,900 – %24117,050. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.%3C/p%3E%3Cp%3E%3Cstrong%3E%3Cu%3EESSENTIAL FUNCTIONS:%3C/u%3E%3C/strong%3E%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Leads and develops a team of On Site Representatives responsible for validating fixture and installation quality, ensuring timely and accurate execution of evaluation activities.%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Drives evaluation strategy and continuous improvement initiatives to enhance cost effectiveness and reduce communication lead times.%26nbsp;%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Establishes clear communication protocols with cross-functional partners (Fixture Design, Store Planning, Execution, Finance, Store Operations) to align evaluation timelines with project milestones, and provide timely detailed recaps of findings.%26nbsp;%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Oversees the end-to-end evaluation and assessment process.%26nbsp;%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Tracks and reports evaluation metrics, budget variances, and completion status. Assigns stores to be evaluated and facilitates travel planning. %26nbsp;%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Leads weekly team meetings to review recaps, monitor status updates, share lessons learned, and align on shifting project needs or resource priorities.%26nbsp;%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Supports the development of standard operating procedures, training materials, and tools to streamline design processes across the team.%26nbsp;%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Mentors and coaches team members; identifies training opportunities and provides ongoing feedback to ensure professional growth and performance excellence.%26nbsp;%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Performs other duties as assigned.%26nbsp;%3Cbr%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%3Cbr%3E%3Cstrong%3E%3Cu%3ECOMPETENCIES:%3C/u%3E%3C/strong%3E%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Communicates Effectively %26nbsp;%26nbsp;%26nbsp;%26nbsp;%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Ensures Accountability and Execution%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Plans, Aligns, and Prioritizes%26nbsp;%26nbsp;%26nbsp;%26nbsp;%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Collaboration%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Manages Conflict %26nbsp;%26nbsp;%26nbsp;%26nbsp;%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Leads by Example%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Organizational Agility%26nbsp;%26nbsp;%26nbsp;%26nbsp;%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Business Acumen%3C/p%3E%3Cp%3E%3Cstrong%3E%3Cu%3EQUALIFICATIONS AND SPECIAL SKILLS REQUIRED:%3C/u%3E%3C/strong%3E%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;BA/BS degree required.%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;3-5 years of experience%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Strong organizational skills, project management skills, and attention to detail%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Strong communication and collaboration with business partners and stakeholders%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Proficient in Outlook, Excel, PowerPoint, and Smartsheet%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;High comfort level working in ambiguous, rapidly changing environments%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Outstanding work ethic; displays a high sense of urgency to resolve issues quickly and efficiently%3C/p%3E%3Cp%3E%3Cstrong%3E%3Cu%3EPHYSICAL REQUIREMENTS/ADA:%3C/u%3E%3C/strong%3E%3Cbr%3EJob requires ability to work in an office environment, primarily on a computer.%26nbsp;%3Cbr%3ERequires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.%26nbsp;%3Cbr%3EConsistent timeliness and regular attendance. %26nbsp;%3Cbr%3EVision requirements: Ability to see information in print and/or electronically.%3Cbr%3EThis role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.%3Cbr%3ERequires the ability to respond quickly and accurately to urgent requests for support on weekends, early mornings and evenings, during the new store opening process. %26nbsp;%3Cbr%3ERequires valid driver license with REAL ID, valid passport, ability to rent a car, ability to safely drive a car to visit stores and vendors, ability to travel by airplane to visit stores and vendors.%3Cbr%3EWilling and enthusiastic to travel approximately 75% of the time, by airplane and car, to stores and vendors across the United States. Resides within driving distance of a major airport. Occasional travel to Puerto Rico and China. %26nbsp;%3C/p%3E%3Cp%3E%3Cspan style=%22background-color:white;color:white;%22%3E#LI-HYBRID%3C/span%3E%3C/p%3E%3Cp%3E%3Cstrong%3E%3Cu%3ESUPERVISORY RESPONSIBILITIES:%3C/u%3E%3C/strong%3E%3Cbr%3EOn Site Representative%3C/p%3E%3Cp%3E%3Cstrong%3EDISCLAIMER%3C/strong%3E%3Cbr%3EThis job description is a summary of the primary duties and responsibilities of the job and position. %26nbsp;It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. %26nbsp;Contents are subject to change at management’s discretion.%3Cbr%3ERoss is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.%3C/p%3E