Supervisory Health System Specialist (Facility Group Practice Manager)

Not Required

Duties

The major duties of this position include but are not limited to: Leads facility level program planning and operational strategy for clinical services ensuring alignment with the Chief of Staff and ELT's priorities, VHA national policies, and VISN level performance directives. Participates in the development and implementation of both long- and short-term policies and plans for the Medical Center. Short term goals include improving patient wait times, addressing current staffing shortages, implementing new procedures or technologies to enhance patient care, and ensuring compliance with regulatory standards. Engages in strategic planning aiming to sustain and enhance the healthcare delivery system's growth and effectiveness. Long term goals include the development of new healthcare programs and services, expansion of facilities, integration of advanced healthcare technologies on a wider scale and establishing partnerships with community healthcare systems and the academic affiliate. Evaluates and monitors clinical program performance across multiple specialty services, integrating data from national VA systems, internal dashboards, and operational metrics. Identifies trends, inefficiencies, and risks, and develops actionable recommendations to improve patient throughput, reduce bottlenecks and enhance service delivery. Leads analysis and implementation of workforce planning initiatives, including staff labor mapping, person class assignment validation, and capacity modeling to ensure clinical resources are optimally aligned with patient demand. Recommends adjustments to staffing models based on data analysis and operational requirements. Prepares executive-level program reports and briefings for the ELT, Chief of Staff, and service line leaders, translating complex operational data into actionable insights and strategic recommendations. Identifies opportunities for process improvement and innovation within specialty clinics, including the introduction of new operational frameworks, care delivery models, or performance management tools. Leads or participates in facility-wide committees, task forces, and initiatives focused on program optimization and quality improvement. Pays close attention to the impact of internal policies on external entities, such as community hospitals and the academic affiliate to ensure that policies are conducive to cooperation and benefit the partnership. Serves as a subject matter expert in program management and planning, providing authoritative guidance to administrative staff, service chiefs, and the ELT on effective planning, implementation, and evaluation of specialty clinic operations. Monitors compliance with VHA policies, accreditation requirements, and performance standards, ensuring that program plans meet regulatory and quality benchmarks. Advises the ELT on risks, mitigation strategies, and required corrective actions. Integrates fiscal and operational considerations into program planning, ensuring that initiatives are resource-efficient, support organizational priorities, and enhance clinical outcomes across the facility. Provides direct supervision to administrative staff assigned to support the Dental, Anesthesia, Physical Medicine and Rehabilitation, Neurology, and Radiation Oncology services. Oversees workload distribution and resources allocation to ensure administrative and analytical support is appropriately aligned with clinical operation and performance management requirements. Work Schedule: 7:30am -4:00pm Monday - Friday Telework: Not Authorized Virtual: This is not a virtual position Relocation / Recruitment incentives: Not Authorized Position Description Title/PD#: Supervisory Health System Specialist (Facility Group Practice Manager)/PD93422-0 Physical Requirements: The work is sedentary. No other special physical demands are required of this work.

Requirements

You must be a U.S. citizen to apply for this job Subject to a background/suitability investigation Selective Service Registration is required for males born after 12/31/1959 A complete application package; Resume, Transcripts, etc. is required Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Upon completion of your probationary period (OR INSERT "trial period"), your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period (OR INSERT "2-year trial period") during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-13 grade level: One year of specialized experience (equivalent to the GS-12 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Knowledge of healthcare administration principles, advanced clinical operations management, and integrated health system performance frameworks sufficient to serve as the Facility Group Practice Manager and principal advisor to the Chief of Staff on clinical operations across the Medical Center. Advanced knowledge of qualitative and quantitative analytical methodologies, healthcare statistics, and performance measurement systems sufficient to evaluate highly complex clinical delivery models, conduct workforce labor mapping analyses. Preferred Experience: Clinical operations experience. There is no educational substitution for the GS-13 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no educational substitution at this grade level.

Other Information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.