Supervisory Mission Support Specialist (Division Chief)

Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S. Border Patrol, Houlton Sector, Mission Readiness Operations, located in Hodgdon, ME. Learn more about this agency Duties Help This supervisory mission support position allows you to use your knowledge and experience supervising a team that plans and carries out a wide variety of administrative and management services essential to the operations of the Mission Readiness Operations Division. This position starts at a salary of $125,776.00 (GS-14, Step 1) to $163,514.00 (GS-14, Step 10). The Supervisory Mission Support Specialist (Division Chief) serves as a second-line supervisor for a Border Patrol Sector Mission Readiness Operations Division supervising subordinate supervisors for mission support policy, logistics, procurement, workforce and position management, and financial programs and services. Duties and responsibilities include: Supervisory: providing a full range of supervisory functions for a staff that provides a diverse range of mission support services; setting priorities and schedules for completion and assigning work to direct reports; making decisions on problems presented by staff, communicating performance requirements, and evaluating work performance. Management Advisor: advising the Sector Chief Patrol Agent and other senior Sector leaders on key agency mission support processes; developing overall operational plans, objectives and strategies for these processes; developing, implementing, and evaluating national programs within the agency's key support processes. Planning and Programming: testing, developing, and adapting new methods and theories, recommending inclusion or modification for use by the organization; monitoring and evaluating the delivery of support services to key field managers and employees; developing and implementing short and long term plans to improve the delivery of services. Financial Management: directing and overseeing the execution of budget, logistics, procurement, and quality assurance programs; developing, evaluating, and improving financial policy, plans, and processes. Requirements Help Conditions of employment You must be a U.S. Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.S. residency for at least three of the last five years (additional details below) All pre-employment processes will be conducted in English You may be required to pass a background investigation CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link . DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities. Bargaining Unit: This position is not covered under the bargaining unit. Qualifications Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Leading and directing the resolution, implementation and coordination of corrective actions. Making decisions on problems presented by the staff, communicating performance requirements, evaluating work performance, and recommending recognition of employees. Directing and overseeing the execution of budget, logistics, procurement, and quality assurance programs. Rapidly adapting to new information, changing conditions, and unexpected obstacles. Developing new or modified administrative program work methods and procedures for delivering effective services to management and employees. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 06/08/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Education Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.