Supplier Warranty Returns Center Supervisor

International has an exciting new opportunity for a Supplier Warranty Returns Center Supervisor to join our team at our Advanced Technology Center in Elmendorf, TX near San Antonio.

As a Supplier Warranty Returns Center Supervisor for International, you will supervise the team responsible for check in and validation of warranty claims and/or returned material analysis/inspection, as well as, their associated reviews and supplier return shipments.

Strategic Planning and Execution:

• Contributes to the development of departmental strategies.
• Ensures decisions align with functional strategies and priorities.

Team Management:

• In addition to supervisory responsibilities, dealer/supplier dispute resolution, traditional processor, tester, shipping/receiving, and facility day to day operations will be required
• Provides direct on-site supervision for a team of 3+ professionals.
• Defines, adjusts, and maintains team operating standards and priorities.
• Provides direction to junior employees and makes decisions within established policies.
• Works with department manager to train and develop employees, set performance objectives, and conduct reviews
• Acts as advisor to the department lead and assists with deadlines and issues.

Resource Management:

• Works with department manager to control planning, staffing, budgeting, and expense priorities.
• Recommends and implements changes to methods.
• Provides input on resource planning and policy development.

Communication and Collaboration:

• Motivates, persuades, and collaborates with junior supervisors and peers.
• Keeps manager informed on day to day operations and status on performance metrics

Problem-Solving and Decision-Making:

• Exercises judgment within defined procedures to determine appropriate action.
• Makes decisions without clear precedent on occasion.
• Ensures incorrect decisions or failures don't cause work plan delays

• Bachelor's degree and at least 2 years of field service, engineering, product management or reliability experience

OR

• Master's degree and at least 1 year of field service, engineering, product management or reliability experience

OR

• At least 5 years of field service, engineering, product management or reliability experience

• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

• Strong leadership skills
• Team building and motivation
• Coaching and development
• Delegation and accountability
• Ability to understand and implement business plans and contribute to departmental strategy development
• Prioritization and goal setting
• Excellent communication skills (written and verbal) and active listening and feedback skills
• Collaboration and persuasion skills
• Analytical and critical thinking skills
• Resourcefulness and adaptability
• Relevant technical knowledge and expertise based on specific department

This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits.

The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.

We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email [email protected] to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.