Supr, Patient Access-Rev Cycle- UPMC Lititz, Day

%3Cp%3E%3Cstrong%3EPurpose:%3C/strong%3E%3Cbr%3EPerform a wide variety of functions dependent on the needs of the department. Responsible for technical support, cognizant skills required for other roles in the department, staff direction and development, leadership, accountability for key performance indicators, quality improvement, continuing education activities and supervision of associates. Need to ensure that methodologies, policies and procedures are deployed to guarantee the highest quality standards with extraordinary customer service as the goal. Need to demonstrate the philosophies and core values of UPMC in performance of duties.%3Cbr%3E%3Cbr%3E%3Cstrong%3EResponsibilities:%3C/strong%3E%3Cbr%3E%26nbsp;%3C/p%3E%3Cul%3E%3Cli%3EPerforms in accordance with system-wide competencies/behaviors.%3C/li%3E%3Cli%3EPerforms other duties as assigned.%3C/li%3E%3Cli%3EOversees the 24/7, including weekends and holidays, operations of the on-site Arrival staff which includes on call coverage, working vacant shifts, call offs and absences.%3C/li%3E%3Cli%3ECompletes department schedule, weekly time/attendance and monitors PTO requests to ensure staffing coverage.%26nbsp;%3C/li%3E%3Cli%3EManage overtime keeping within budgetary requirements.%3C/li%3E%3Cli%3EParticipate in new associate meet %26amp; greets and interviews working with Talent Acquisition to finalize the hiring process.%26nbsp;%3C/li%3E%3Cli%3ECollaborate with the manager and utilizes other resources regarding personal issues and/or situations that have real or potential impact on the department and/or institution.%3C/li%3E%3Cli%3EDevelop and update work specific procedural and policy documentation.%3C/li%3E%3Cli%3EFollow up on customer complaints and issues; ensure problem resolution and corrective action for long term solution.%3C/li%3E%3Cli%3EFoster an environment that encourages associate growth and development.%26nbsp;%3C/li%3E%3Cli%3EServe as a coach, mentor, team builder and facilitator.%26nbsp;%3C/li%3E%3Cli%3EProvides on call support to staff in the event of problems and/or staffing concerns.%26nbsp;%3C/li%3E%3Cli%3EServes as a resource person for technical and/or operational questions as a liaison with clinical and non-clinical departments ensuring highest standards of data integrity is met. Identify problems; define alternatives and recommends practical efficient solutions.%3C/li%3E%3Cli%3EParticipate in assigned committees, special project task and work groups as directed by department management.%3C/li%3E%3Cli%3ERepresent department in the absence of the manager.%26nbsp;%3C/li%3E%3Cli%3EMake effective decisions within the scope of delegated authority.%3C/li%3E%3Cli%3EResponsible for training new associates and provide ongoing education and communication to staff.%26nbsp;%3C/li%3E%3Cli%3EReview to ensure 100% compliance with uLearn requirements is met. Evaluates staff to ensure compliance with departmental competencies is met invoking additional training as needed.%3C/li%3E%3Cli%3ESupport and contribute to UPMC core values and guiding principles of Your Care.%26nbsp;%3C/li%3E%3Cli%3EOur Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions, utilizing %26amp; modeling AIDET + Promise.%3C/li%3E%3C/ul%3E

• BS in healthcare administration, finance, or related field and 1 year of healthcare billing, registration, or patient business services OR HS/Equivalent and 3 years of healthcare billing, registration, or patient business services, OR equivalent combination of education and experience required. 
• Strong interpersonal and communication skills and ability to effectively problem solve and make independent decisions. 
• Know insurance pre-certification/pre-authorization, Managed Care, Medicare/Medicaid and Commercial insurance plans. 
• Prior working experience on personal computers and various office equipment.
  
  Licensure, Certifications, and Clearances:
   
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

Job Details
Primary Location: USA-PA-Lititz
Work Locations: 1500 Highlands Dr, 1500 Highlands Drive, 17543
Business Unit: Corporate Finance
Schedule: Regular, Full-Time
Shift: Day Job
Union: No
Salary Range: 28.03, 43.30