SUPV RESTAURANT

• Ensure consistent, high-quality service standards across all outlets 
• Oversee front-of-house operations, including casino beverage service and restaurant outlets 
• Verify all opening, closing, and operational procedures are performed to standards 
• Conduct regular floor presence, including table visits, to ensure guest satisfaction and build relationships 
• Maintain a clean, safe, and properly functioning environment in all areas
• Supervise, coach, and develop supervisors and front-of-house employees 
• Implement and oversee training programs to ensure service excellence 
• Conduct employee evaluations, performance appraisals, and development planning 
• Maintain positive employee relations and administer progressive discipline when necessary 
• Demonstrate and reinforce service standards (friendly greeting, engagement, guest satisfaction, and warm farewell)
• Create and manage schedules to ensure optimal service levels and labor efficiency 
• Ensure training and staffing plans are executed accurately and timely
• Manage budgets, labor costs, and operational expenses while minimizing overtime
• Monitor cash handling procedures, including cash drops and cashier accuracy 

Responsibilities

Qualifications