Sustaining Engineer I - Linux Administrator

Responsibilities

• Ability to troubleshoot basic IDEMIA livescan/workstation application.
• Provide software and hardware support on MBIS product line.
• Provide software support on facial recognition systems.
• Be able to participate with on-call rotation/standby
• Familiar with VPN, and remote support.
• Ability to work in a team environment and follow through with tasks and projects.
• Ability to manage work-related expenses, submitting applicable documentation in accordance with company policy.
• Willing to work on company products at customer locations (Law enforcement agencies, jail, or intake facilities).

Qualifications

• Excellent customer relationship and support experience.
• Strong verbal and written communication skills.
• Proficient with Linux operating systems and command-line interfaces (CLI).
• Solid hands-on experience with hardware, including servers, PCs/laptops, and printers.
• Good understanding of data communications and networking concepts.
• Working knowledge of the Microsoft Office Suite.
• Basic knowledge of virtualization technologies.
• Experience with Windows 10 and Windows 11 operating systems.
• Foundational experience with Windows Server 2012/2016/2019 and Active Directory.
• Basic understanding of relational databases.
• Entry-level experience with storage systems and RAID technologies.
• Familiarity with backup, recovery, and imaging applications.
• Understanding of IT security practices, including patch management and antivirus solutions.
• Ability to follow detailed written and verbal instructions.
• Must be able to pass a security background check and/or clearance required by law enforcement customers.
• Bachelor’s degree in Management Information Systems (MIS) or Computer Science.
• Demonstrated willingness to learn new technologies and take on additional responsibilities as needed.