System Administrator 3-IT

Key Responsibilities 

Datacenter Services Operations–Break/Fix and Hardware Maintenance: 
• Oversees lifecycle management for servers and components; sets standards for diagnosis, replacement, and performance validation without impacting critical workloads 
• Coaches teams on advanced power distribution practices and complex hardware interventions; validates that work meets reliability, safety, and SLA objectives 
Datacenter Services Operations–Network Configuration, Installation, and Augmentation: 
• Leads the planning, risk assessment, and execution governance for large-scale network builds and migrations; validates architecture, cabling, and end-to-end connectivity 
• Defines acceptance criteria and sign-off gates for network changes; ensures interoperability and error-free integration with upstream and downstream systems 
Technical Support and Trouble Shooting: 
• Owns the escalation queue and trend analysis; directs complex investigations, establishes fix-forward plans, and ensures high-quality documentation of resolutions within SLAs 
• Shapes the ticket taxonomy, triage playbooks, and automation triggers to improve response consistency and speed 
Safety and Compliance–Safety, Security, Compliance, and Documentation: 
• Governs adherence to SOPs/MOPs and site rules for all high-risk work; ensures alignment with physical security procedures, local regulations, and audit requirements; verifies functional testing of security controls 
• Ensures comprehensive documentation, audit trails, and change records; prepares for and leads compliance reviews and remediations 
Continuous Improvement: 
• Leads post-incident reviews and enterprise-level RCAs; socializes learnings and implements durable design/process changes that reduce risk across the fleet 
• Partners with engineering to mitigate availability risks, reduce single points of failure, and improve observability and alert fidelity 
Collaboration, Vendor Relations, and Leadership: 
• Mentors technicians and specialists; sets expectations for execution quality, safety, and customer focus; builds capability through training and coaching 
• Influences staffing and readiness plans for on-call and peak events; models inclusive practices and cross-team collaboration

Core Responsibilities

Planning & Execution - Drives completion of complex and/or ambiguous  work areas in accordance with broad project requirements. Provides leadership to team members on shifting priorities and resources according to team needs.

Collaboration & Partnership - Collaborates across Lines of Business to lead the delivery of impactful work and provide support for critical team objectives. Leverages advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team.

Problem Solving - Proactively develops and shares procedures to identify and resolve complex issues, serving as the final non-managerial escalation point for the team. Collects and reviews data and/or information to troubleshoot the most complex errors.

Continuous Learning - Models continuous learning by actively seeking to expand knowledge and learning new skills and/or tools, and staying current with trends and best practices in one's field. Seeks out and leverages feedback and advanced training to refine improve skills.

Continuous Improvement  - Recommends, implements, and shares strategies to improve the efficiency and effectiveness of complex processes, protocols, and workflows for own and other teams.

Minimum Job Qualifications 
Education and/or Experience: 
6 years of experience in client-facing, direct customer support and service, data center, or related field experience. 

OR

High School Diploma, General Educational Development (GED), or equivalent AND 5 years of experience in client-facing, direct customer support and service, data center, or related field experience 

OR

Associate Degree in Computer Science, Information Technology, Data Center Operations or related field AND 4 years of experience in client-facing, direct customer support and service, data center, or related field experience. 
IT Infrastructure/Server Trouble Shooting Experience: 
4 years of experience in IT infrastructure, data center services, or server administration.
 

Preferred Job Qualifications 
Education and/or Experience: 
6 years of experience in client-facing, direct customer support and service, data center, or related field experience. 

OR

High School Diploma, General Educational Development (GED), or equivalent AND 5 years of experience in client-facing, direct customer support and service, data center, or related field experience 

OR

Associate Degree in Computer Science, Information Technology, Data Center Operations or related field AND 4 years of experience in client-facing, direct customer support and service, data center, or related field experience.
Cloud Environment (Hyperscale) Experience: 
4 years of experience in hyperscale cloud environments.
Certifications: 
Data Center or Cloud Industry Certifications

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