Systems Analyst

Compass Point, an AKIMA company, is looking for a Systems Analyst to join our team supporting USSOCOM. In this role, you will be a part of an enterprise IT Service Management (ITSM) process across SOFPREP’s specialized software tools and networks. The position provides day-to-day support facilitating the team’s custom development, operation & maintenance, enhancement/modernization, and cybersecurity/Risk Management Framework (RMF) support to SOFPREP-owned infrastructure or technology assets. Additionally, this role encompasses comprehensive software licensing duties, including tracking license inventory, ensuring compliance, and managing renewals for all utilized platforms. This is also in support of maintenance and enhancement of the SPPN domain and interfaces within the SOF Information Enterprise (SIE).

Candidate must have and active DoD Secret clearance and possess a combination of education and demonstrated experience/training on networks and applications specific to DoD or similar environments, IT service management, Information Technology Infrastructure Library (ITIL), and other relevant domains. Candidate must be able to work with a team and exercise independent judgement on resolving complex technical issues without oversight as well as recommending creative/innovative ways to enhance the overall ITSM. Must have excellent verbal and written communication skills.  To join our team of outstanding professionals, apply today!

Systems Analyst shall perform the following duties including but are not limited to:

• Support the hardware/software analysis, test & evaluation, and user assessment of emerging tools and applications used within the SOFPREP network to enhance systems engineering and technology management process.
• Support the overall sustainment operation of J37-SP Systems including associated hardware, software, peripheral equipment, as well as service management processes. Work autonomously, by utilizing understanding of the domain knowledge, to resolve complex technical issues related to the SOFPREP Training technologies.
• Perform and conduct research of creative resolutions of technical issues. Create solutions and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
• Utilize Information Technology Infrastructure Library (ITIL) practices for IT Service Management (ITSM) that focuses on solutions that have an integrated, enterprise-wide focus to deliver shared IT services that align the IT services with the needs of its customers and end users.
• Support the development, documentation, and maintenance of IT Standard Process and Procedures and IdAM procedures that adhere to USSOCOM policies, procedures, regulations, and directives.
• Provide end user support for specialized hardware and software.
• Support asset management, software and hardware licensing and procurement activities.
• Additional duties as assigned or required.
• Inventory Management, Tracking and maintaining accurate records of all software licenses across SOFPREP’s specialized tools.
• Lifecycle Management, Forecasting and executing software license renewals and working with  procurement. 

• Active DoD Secret Clearance or ability to obtain & maintain one is required.
• Bachelor’s degree in technical discipline or equivalent (relevant professional experience or military service is an acceptable substitute) -- OR --  3-5 year of relevant working experience.
• Must possess one or more of the following: A+, Security+, Cloud+, ITIL.
• Demonstrated experience with IT Service Management (ITSM) Process supporting DoD or similar environment.
• Understanding of ITIL, agile methodologies, DoD Risk Management/Security policies.
• Strong written and verbal communication skills.

Work Where it Matters

Compass Point, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Compass Point, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, Compass Point provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, Compass Point delivers a broad range of skilled IT services, including data-centric services, software development, IT infrastructure modernization, managed IT services, and more.

As a Compass Point employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.