Systems Engineer

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.

The Systems Engineer I is responsible for handling service requests and incidents escalated from Tier 1 Support. This relates to technologies including printers, workstations, servers, and other vendor specific hardware.   

Roles and Responsibilities

The Systems Engineer I is responsible for handling service requests and incidents escalated from Tier 1 Support. This relates to technologies including printers, workstations, servers, and other vendor specific hardware.   

• IT support for customers using Microsoft operating systems and applications.  

• Patch management for workstations.   

• Virus & Malware detection and removal.  

• Basic server administration.  

• Remote & onsite workstation troubleshooting.  

• Communicating with clients and co-workers and updating tickets immediately stating progress and next steps.  

• Keeping documentation and configuration up to date.   

• All other duties requested including helping co-workers and assisting with urgent service requests when necessary.  

Knowledge, Skills, and/or Abilities Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must be able to work well in a team.

• Excellent verbal & written communication skills.

• Sound judgement to know when to escalate issues to management.

• Excellent customer service skills.

• Ability to adapt quickly to changes and multi-task.

• Competitive, high achiever who persists despite obstacles, opposition, or setbacks.

• Microsoft Certified Solutions Associate (MCSA) for Windows 7 & Windows 8  

• Advanced knowledge of business applications and basic server administration.  

Location

• NetSource One, Inc. – Troy, MI

• Ability to work remotely after training has been completed.

Full-Time/Part Time

• Full-Time

Hours

40 hours per workweek with additional time as may be required as business demands dictate.

Engineers are required to be in the on-call rotation. On-call schedules are a one-week duration, and the rotation varies based on skill level and skillsets. An on-call bonus is paid to engineers for all weeks they are on-call.

• Optional 4 – 10-hour days after training has been completed. 

Travel

• Travel required

Who We are: 

At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.

At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. 

Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are!

We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today!  Learn more here: Why New Charter.

New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.