Systems Engineer I

Systems Engineer I (Network Administrator)

FLSA Status: Exempt
Employment Type: Full-Time
Location: TBD

WHO WE ARE

MGT is a leading provider of technology and advisory solutions serving state, local, and education government agencies (SLED) across the United States. Through client partnerships, MGT’s almost 1,200 employees impact communities for good by managing and securing critical networks, solving complex human capital and fiscal problems, elevating education systems, and advancing equity as a performance imperative. MGT partners with thousands of agencies as a trusted advisor delivering solutions that improve technology, operational, and economic performance to help communities thrive.

Founded in 1975, MGT initiated an ambitious restart in 2016, broadening the solutions portfolio to provide the most specialized solutions, tackling the most mission-critical problems that live at the top of the public agency leadership agenda. MGT drives over 20% compound annual organic growth and utilizes programmatic mergers and acquisitions to grow capabilities, attract top talent, and accelerate growth scale. Since 2020, MGT has successfully completed 13 acquisitions, driving over 60% compound annual inorganic growth.

Celebrating its 50th year in 2025, the firm attracts exceptional talent and empowers them to exceed client expectations as they navigate the dynamic demands of the clients we serve. Hear more about MGT’s culture in the words of our employees.

WHAT YOU’LL DO

In this role, the Systems Engineer will provide first-level technical support and assist in maintaining network and systems infrastructure. Key responsibilities include:

• Provide first-level technical support via phone and email to customers and internal users.

• Prioritize and triage incidents received through phone, email, and monitoring systems.

• Document all work performed in a detailed and accurate manner within incident ticketing systems.

• Escalate incidents to Tier II, Engineering, or Management based on complexity or time constraints.

• Assist and/or consult with Tier II or management to meet company-defined SLAs.

• Adhere to all documented processes, procedures, and special instructions.

• Diagnose, repair, and update server systems, projectors, media players, and satellite receivers.

• Troubleshoot and resolve network connectivity issues, including LAN, WAN, switching, and routing.

• Document recurring issues and resolutions for inclusion in the knowledge base.

• Work a 24-hour rotational, shift-based schedule in coordination with the on-site team.

  • Shifts are scheduled between 6:00 AM and 10:00 PM EST (weekdays) and 9:00 AM – 9:00 PM EST (weekends).

• Address customer issues promptly and work toward timely resolution.

WHAT YOU’LL BRING

Required Qualifications

• Bachelor’s degree or higher in Computer Science, Information Technology, Information Services, Engineering, or related field.

• One (1) or more years of experience as a network administrator or systems administrator.

• Strong verbal and written communication skills.

Preferred Qualifications

• Active CCNA, CompTIA Network+, or equivalent certification.

• Experience providing desktop or systems support.

• Experience working in a NOC, SOC, or other IT operations environment.

• Familiarity with Linux and Windows server environments.

• Ability to effectively interface with a wide range of technical and non-technical personnel.

TECHNICAL SKILLS

• Understanding of TCP/IP, LAN, and WAN technologies.

• Working knowledge of routing and switching concepts, including VLANs, 802.1q, VTP, Spanning Tree, EIGRP, OSPF, and BGP.

• Familiarity with firewall technologies such as Palo Alto, Fortinet, Check Point, Cisco ASA, and SonicWall.

• Understanding of common enterprise applications and protocols, including Active Directory, DHCP, DNS, SNMP, SMTP, MS-SQL, SSH, Telnet, FTP, and RADIUS.

• Knowledge of IT service management concepts, including problem, incident, and change management.

WHAT WE OFFER

Our world-class work environment encompasses flexible and remote work options, a commitment to equity, and nationally respected teams in management consulting and technology services. We also offer opportunities to make a profound social impact through innovative projects and professional development opportunities for career growth. Here you can read more about our extensive Employee Value Proposition (EVP).

Specifically, we will offer you a competitive compensation package including:

• Flexible paid time off

• 5% 401K matching program

• Equity opportunities

• Incentive and bonus programs

• Up to 16 weeks of paid parental leave

• Flexible spending accounts

Full-health benefits with base employee coverage fully funded, comprising:

• Medical, dental, and vision coverage

• Life insurance

• Short and long-term disability coverage

• Income protection benefits

MGT Impact Solutions, LLC is an equal opportunity employer. We will not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, marital status, genetic information, sexual orientation, pregnancy, gender identity, or any other characteristic or class protected by law.