Table Games Floor Supervisor (Craps) Full Time (Planet Hollywood LV)

• Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area 
• Verifies fill slips, credit slips, and markers pertaining to games in the assigned area
• Settles disputes that arise from guest in the Table Games area, referring to those, either at a pre-determined threshold or a certain degree of difficulty to your manager
• Assure guest development by interacting with guest
• Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest. Reports any situation to their assigned superior
• Rates all guest. Promotes and creates Total Reward cards for new and existing patrons
• Knowledge  of Title 31/BSA/Underage Gaming regulatory requirements
• Accurately maintains table game inventories and player win/losses
• Changes cards /dice. Opens, and closes games
• Manages and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance
• Counsels, guides, coaches and instructs assigned personnel in the proper performance of their duties
• Champions all Guest Service Programs and Service Standards adopted by the company and always sets an example of these standards when on shift 
• Prepares and coordinates the periodical performance review of assigned personnel as determined by management
• Understands and enforces all company policies and procedures
• Inform Casino Manager of potential safety problems
• Maintain Key Security
• Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards, and Gaming knowledge requirements
• Attend all mandatory meetings required by the company/department
• Manages and intervenes when problems or differences between Table Games employees and gaming guests arise and provides  assistance , 

• Craps/Dice is a must!!!! 

• High School graduate or equivalent required. College Degree preferred

• Work Requires a minimum age of 21

• Three - five years’ casino experience required as a Floor Service Supervisor

• Knowledge of multi-games is a plus

• Knowledge of casino rules, regulations, and procedures pertinent to pit operations is preferred. Must

   possess excellent customer relations, leadership, and communication skills

• Must be able to read, write, speak, and understand English

• Must be willing to work any day of the week and any shift

• Must be able to have a good relationship with co-workers and work as a team

• Must present a well-groomed appearance

• Cards Needed: Alcohol NV and Gaming License

ADDITIONAL REQUIREMENTS

• Craps/Dice knowledge is a must!!!!!
• Must be able to respond calmly in a demanding environment, multiple tasks to be managed under time constraint 
• Must possess good manual dexterity for quick and accurate handling of chips, cards, and money
• Must have excellent vision (including peripheral) to protect the games
• Must be able to tolerate secondhand smoke, high noise levels, bright lights and dust
• Must be able to bend, reach, kneel, twist and grip items
• Must be able to walk and be on foot for extended periods of time
• Must be able to manage a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner