Tax Information Specialist 4 - Internal Only

About the Department

Imagine collaborating with Revenue employees and partners, with the support of a fun group of people who enjoy working together in educating Washington taxpayers and business owners.

Good news, here's your chance! Your Taxpayer Services Division (TPS) is now taking applications for multiple Tax Information Specialist 4 positions within our Education and Outreach unit.

¿Hablas, lees y escribes español con fluidez? (Are you fluent in reading, writing and speaking Spanish?) This position interacts with Spanish-speaking claimants in writing and over the phone. Your ability to read, write and speak Spanish will earn you an additional 5% assignment pay! 

 

Position Duties

The Education and Outreach unit is a team working in specialized positions. This position participates in and supports specific agency-wide programs focused on educating external customers on their business licensing and tax reporting responsibilities, and other education and outreach efforts to increase voluntary compliance. 

In the Taxpayer Services Division, this position will provide education and participate in workshops and speaking engagements to increase voluntary compliance. This position will also provide expert-level analysis and advice to management and staff for education and outreach.

You can also expect to:

• Review, update, and evaluate website content to ensure the information is up to date
• Support and present on behalf of the agency’s Speaker Network program.
• Create, review, and update taxpayer education training videos for posting on the agency website.
• Build and update data slices in the ATLAS Testing (WAT) and/or Training (WAY) environments.
• Conduct data research, analysis, and gather input from stakeholders.
• Support Education & Outreach Team initiatives related to data analysis and industry-specific education.

Minimum Qualifications

The required qualifications are key competencies that have been successfully demonstrated through experience or education. To join our team, you must possess the following knowledge, skills, abilities, and competencies:

Knowledge of: State of Washington Revenue Act of 1935, as amended, and related Washington Administrative Code regulations; business licensing provisions of Revised Code of Washington (RCW 19.02); rules, policies and opinions, writings and publications pertaining to the program; tax structure and public finance; methods of determining need for public information and education, state government, departmental organization, programs, and functions.

Demonstrated ability to research, interpret, and apply Washington tax laws, rules, policies, and related guidance materials, gained through progressive experience analyzing complex tax issues or performing tax policy, compliance, or advisory work.

Demonstrated skill in developing and delivering presentations or training to diverse audiences, including business owners, industry groups, tax professionals, or government entities, supported by prior experience providing workshops, webinars, or public speaking engagements.

Demonstrated ability to manage multiple complex assignments and competing priorities to meet deadlines in an environment involving frequent interruptions, supported by past experience coordinating program activities, events, or deliverables.

Demonstrated customer-service orientation and ability to communicate effectively and empathetically with diverse audiences, including those with complex or challenging needs, as shown through experience providing assistance, guidance, or education in a public-facing role.

The ability to take action to learn and grow: This equity competency identifies people who are curious about themselves and others who take responsibility for knowing their own strengths and weaknesses, and who use their learning to make government programs and processes more efficient and effective to serve all in Washington.

The ability to take action to meet the needs of others: This equity competency identifies people who are flexible, adaptable, customer-service focused and willing and able to empathetically respond to the unique needs of the people they work with and serve.

Uses an equity & inclusive approach: Actively seeks to understand and appreciate the diverse backgrounds, perspectives and experiences of colleagues, customers and communities. Encourages an inclusive culture where everyone feels valued and respected. Uses an equity lens that applies an objective perspective to daily work by considering impacts on the people we serve, particularly marginalized groups, by actively identifying and removing inequitable barriers.

Preference may be granted to candidates who possess the following:

A bachelor's degree in business or public administration, accounting, public finance or closely allied field

AND 

two (2) years of experience applying, researching, or analyzing tax policies, laws, rules, and regulations.

To be considered

• Complete/update your online application as it will serve as your resume.
• Attach a cover letter that clearly addresses the competencies above.

 *This is expected to be a very competitive recruitment. It will be to your advantage to ensure you address all of the qualifications and follow the application instructions.
 
To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attachment.



Questions?



Hello, my name is Patrick, and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty of finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves on connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at [email protected] or give me a call (360) 704-5738.

Other Qualifications

The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for six months. 

This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA). 
 
For current Department of Revenue employees and union members of the WPEA, current promotion rules will apply if selected.  
  
The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.
 
If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

Benefits

More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note:  If the position offers benefits which differ from the following, the job posting should include the specific benefits. 

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS).  New employees have the option of two employer contributed retirement programs.  For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP).  This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays 
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. 

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave 
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. 

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.  

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave 
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

Supplemental Questions

Required Question

Agency Information

EmployerState of WashingtonAddress View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504 Website http://www.careers.wa.gov