Teammate Enablement Analyst
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Apply to Teammate Enablement Analyst at TruistJob details
- Location
- Charlotte or Atlanta
- Work type
- Onsite
- Posted
- 4 days ago
- Apply on
- truist.wd1.myworkdayjobs.com
About this role
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
Responsible for ownership of the teammate learning experience for assigned verticals and/or projects. Provide oversight, analysis and support related to all training requirements. Where appropriate, leverage internal capabilities to deliver formalized coaching, training and communication on various topics to drive teammate engagement.Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
2. Design, build and deliver timely, thorough and engaging need-specific training and enablement topics based on business prioritization and teammate absorption capacity.
3. Represent team by participating in complex cross-functional initiatives and large-scale projects.
4. Work with stakeholders to prioritize training needs intake across Mortgage through a change management lens.
5. Serve as line of business representative and SME for Truist Learning design and material review. Ensure key training courses are reviewed and audited according to internal standards.
6. Measure the effectiveness of training strategy through reporting, analytics, and surveys.
7. Contribute in the day-to-day maintenance and oversight of centralized role-based online repository to enable teammate preparation and knowledge.
8. Stay current on Mortgage guidelines, policies, procedures, and system changes to effectively support teammates.
Required Qualifications:
2. Ability to independently synthesize complex information and translate into training & enablement materials easily consumed by teammates
3. Advanced skills in presentation
4. Engaging communication style, both in-person and virtually
5. Demonstrated strong problem-solving and analytical skills
6. Strong organizational and planning skills
7. Excellent relationship-building skills
Preferred Qualifications:
1. Bachelor's degree in Business or related field, or equivalent education and related training.
2. Experience with adult learning methodology
3. Working knowledge in all areas across Mortgage: Retail Origination & Fulfillment, Correspondent, Servicing, Capital Markets, Strategic Growth and Risk (BURM)
4. Experience working in an Agile environment
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
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? Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
? Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
? Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
? Travel (Must select one)
Up to 25%
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.