Tech Operations Associate (MFT)-Military Spouse Homefront Heroes Hiring Program (HHH)

About this role:

The Homefront Heroes Hiring (HHH) Program is designed to attract and hire spouses and domestic partners of actively serving military personnel to career opportunities through a military spouse-specific virtual hiring event and onboarding program.

Wells Fargo is seeking a Tech Operations Associate in Technology. Learn more about our career areas and lines of business at wellsfargojobs.com.

Wells Fargo has committed to hire military spouses/domestic partners of actively serving military personnel.

In this role, you will:

• Participate in and support implementation of business solutions
• Determine the impact of changes made to existing hardware, software, and schedules
• Review tactical issues, policies or procedures for which answers can be quickly obtained
• Perform daily validations of application by performing critical functional checks to ensure that its stable for business users
• Monitor all the scheduled batch jobs and work on fixing in case of failures
• Audit complex critical systems delivery for business processes
• Determine the impact of new products and tools implementation across the business and mitigates potential issues
• Reduce the impact of application and infrastructure failures on business delivery
• Present recommendations for resolving more complex situations
• Provide technology information managers, functional colleagues and stakeholders

Required Qualifications:

• 6+ months of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 6+ months of technical troubleshooting experience

• 6+ months of Microsoft office suite experience such as PowerPoint, Excel, Outlook and Word

Desired Qualifications:

• Experience with Managed File Transfer (MFT)

• Call Center Experience with level support

• Knowledge and understanding of secure multi-protocol transmission services, to include account administration and

  troubleshooting

• Knowledge and understanding of TCP/ IP (Transmission Control Protocol/Internet Protocol)

• Excellent verbal, written, and interpersonal communication skills

• Knowledge/Skills/Ability Basic Microsoft Office skills

• Ability to effectively listen and elicit information

• Basic computer skills including the ability to navigate multiple windows, applications, and utilize search tools to find information

• 6+ months of experience using ticket tracking tools for change management, problem and incident

• Basic troubleshooting and problem-solving skills

• Ability to produce a copy of military orders including applicant

Job Expectations:

• Ability to work weekends and holidays as needed or scheduled

• Ability to work additional hours as needed

• Flexibility to work in a 24/7 environment

• Flexibility to adjust work schedule in accordance to the time zone for the market you are supporting

• Ability to work on-site at approved location listed
• This position is not available for visa sponsorship
• HHH Program Hires are expected to attend and participate in the Military Spouse Homefront Heroes Orientation and Onboarding Experience.

Job Locations:

• Charlotte, NC
• Chandler, AZ

• Columbus, OH

• Minneapolis, MN

• Irving, TX

• Candidates living outside of the above locations may be asked to produce a copy of military orders including applicant to be considered for remote or alternate locations.

#HHHProgram

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.