Technical Support Specialist

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business Intelligence Services and Information Technology Services. Founded in 1999 by Travis Mack, Saalex Solutions is a Service Disabled Veteran-Owned and Operated business with prime and subcontract expertise serving the Navy, Army, Air Force, NASA, corporate clients, and local governments. Saalex offers competitive compensation, career development, flexible work schedules and excellent benefits.

Position Type: Contingent on Contract Award.

Salary: $45k-$85k (depending on experience)

The Technical Support Specialist supports the Navy by providing Tier 1–3 technical support for end users, systems, and applications across global Live Virtual Constructive (LVC) environments. This role focuses on troubleshooting, user support, system maintenance, and ensuring reliable operation of IT services in compliance with DoD requirements. 

Essential Functions:

• Provide Tier 1–3 technical support for hardware, software, and network-related issues. 
• Troubleshoot and resolve user incidents, service requests, and system issues in accordance with SLAs. 
• Install, configure, and maintain workstations, laptops, peripherals, and standard software applications. 
• Support user account management including provisioning, access control, and password management. 
• Document incidents, resolutions, and system changes using ticketing systems. 
• Assist with system updates, patching, and routine maintenance activities. 
• Support deployment of new systems, applications, and technology refresh initiatives. 
• Ensure compliance with DoD cybersecurity policies, including basic STIG implementation and secure configurations. 
• Collaborate with system administrators, network teams, and cybersecurity personnel to resolve escalated issues. 
• Other duties as assigned or required.