Metropolis
Chicago, Illinois
Technical Support Technician, Tier 2
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Apply to Technical Support Technician, Tier 2 at MetropolisJob details
- Location
- Chicago, Illinois
- Work type
- Hybrid
- Compensation
- $64,480 - $89,440/yr
- Posted
- May 18, 2026
- Apply on
- job-boards.greenhouse.io
About this role
3+ years technical support experience with macOS enterprise environments, Jamf Pro/MDM, Google Workspace, networking (TCP/IP, DNS, DHCP, VPN), ticketing systems (Jira/ServiceNow/Zendesk), and ability to mentor Tier 1 staff and participate in IT projects.
What you'll do at Metropolis:
- resolving issues
- mentoring technicians
- managing hardware
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