Telephone Operator (Day/Evening)

Join our team of Life Changers!

UPMC is hiring a Full-Time, Telephone Operator to support the office in Harrisburg. 

This call center is busy as it receives a high volume of emergency calls daily. 

Ideal candidate would be able to work in a high stress environment, staying calm and professional throughout call while maintaining a positive attitude.

Ability to multi-task while answering phones is a must. 

Rotating Shift Scheduled between 6:30am-11:30pm

Must be available for days and evenings to be considered for this position. 

 Working every 3rd holiday and weekend is required.

 

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Responsibilities:
 

• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
• Determine callers requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in progress to the individual requesting the page.

• High school graduate or equivalent. 
• 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience. 
• Must be able to work all shifts, 7 days a week. 
• Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).
  
  Licensure, Certifications, and Clearances:
   
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

Job Details
Primary Location: USA-PA-Harrisburg
Work Locations: 111 South Front Street, 17101
Business Unit: UPMC Pinnacle Support Services
Schedule: Regular, Full-Time
Shift: Rotating, Between 6:30am-11:30pm
Travel: No
Union: No
Salary Range: 19.00, 28.60