Telephone Operator, Part-Time

Purpose:
Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

Responsibilities:
 

• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
• Determine callers requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in progress to the individual requesting the page.

• High school graduate or equivalent. 
• 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience. 
• Must be able to work all shifts, 7 days a week. 
• Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).
  
  Licensure, Certifications, and Clearances:
   
• NYS Staff Exclusion List (NYSEL)

UPMC is an Equal Opportunity Employer/Disability/Veteran

Job Details
Primary Location: USA-NY-Jamestown
Work Locations: Wca Hospital, 207 Foote Avenue, 14702
Business Unit: UPMC Chautauqua at WCA
Schedule: Regular, Part-Time
Shift: Variable, this position is staffed 24/7/365
Union: No
Salary Range: 18.59, 27.96