TITLE 32 TELECOMMUNICATIONS SPECIALIST (MOBILE DEVICES) (MI G6)

Other

Duties

***THIS IS A TITLE 32 NATIONAL GUARD POSITION THAT REQUIRES MILITARY MEMBERSHIP*** This position is located at the Joint Force Headquarters (State) in the Chief Information Officer CIO/G6 Directorate. This position works in the customer support section and is directly supervised by the Mobility Device Manager, Service Desk Manager or designee. The primary purpose of this position is to support the organization's mobile device program and executive communications. The incumbent is responsible for supporting program aspects of configuring, deploying and providing direct support for handheld assets such as mobile telephones, tablets, mobile hot-spots and temporarily assigned handheld assets used by faculty, staff and participants. 1. Addresses problems; installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support). provides initial incident information to the Incident Response (IR) Specialty. Receives requests for resolution of hardware or software problems that may require in-depth research. Analyzes customer problems and researches possible solutions or tasks with the appropriate subject matter expert or section capable of resolving the problem. Responds to a variety of failures to devise recovery plans for device failures. Re-configures customer devices as needed and resolves complex problems. 2. Manages all mobile devices using a physical environment or a cloud-based mobile device management (MDM) solution. Analyzes complex mobile device issues pertaining to wireless connectivity; troubleshoots VPN connections from all mobile devices; analyzes and corrects mobile connectivity related to government issued mobile devices. First line of response to senior level mobile users within the organization to provide immediate and personal customer service and troubleshooting of mobile device problems. 3. Verifies mobile device compliance to a baseline level of security using the DISA security technical implementation guides configuration standards and agency policies and procedures. Verifies and reports compliance for all information assurance vulnerability alerts and bulletins for workstations to the information assurance security officer. Evaluates, plans and deploys patches and security updates to mobile devices as required. Ensures mobile devices pass security readiness reviews. Responsible for maintaining Risk Management Framework (RMF) records for assigned information systems to ensure compliance with regulations and policies. 4. Updates hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software. Works directly with Property Book Officers and Supply Sergeants to ensure all assigned and transitional property is accounted for. Performs cyclic inventories as required by the Command Supply Discipline Program. 5. Coordinates external vendor support for warranty repairs when applicable and ensures proper escort assigned while work is performed. The above duty description doesn't contain all details of the official position description.

Qualifications

Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the dates of each period of employment (from MM/YYYY to MM/YYYY) and the number of hours worked per week. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume. For additional information see: What to include in your resume. NOTE: All job seekers will be required to limit their resumes to 2 pages in length when applying for job opportunity announcements (JOAs) MILITARY GRADE: E6-E7 Selectee(s) must be within the military grade(s) listed in this job announcement prior to the effective date of placement into the technician position to ensure to avoid grade inversion, as determined by the Human Resources Office (HRO). Technicians will not be militarily senior to their full-time supervisor or wage leader (Grade Inversion). Enlisted members currently at a higher grade than allowed by the position (see Military Grade Requirement above) may apply; however, they must administratively reduce prior to appointment and provide confirmation of the reduction to HRO. SPECIALIZED EXPERIENCE: experience includes experience, education and training that provided knowledge of communications equipment, systems, services, and transmission media; knowledge of electronic communications concepts, principles, practices, procedures, policies, standards, and operational requirements; application of specialized communications methods and analytical techniques; technical knowledge of the operational and performance characteristics of communications equipment, automated control and network management systems, transmission media, and the relationships among component parts of telecommunications systems; and competencies in the subject matter or business processes associated with the DoD, U.S. Army, or U.S. Air Force telecommunication programs.

Education

You must meet the following Education requirement to qualify for education in lieu of specialized experience for this position: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related You must provide transcripts or other documentation to support your Educational claims. To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position.

Other Information

SELECTIVE SERVICE: If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (https://www.sss.gov/RegVer/wfRegistration.aspx). MILITARY MEMBERS WITH BONUSES:Upon acceptance of a military technician position military members who are currently receiving a military Reenlistment/Extension Bonus (REB) or GI Bill-SR Kicker may lose incentive eligibility and may be subject to termination or suspension of incentive (includes indefinite and temporary technicians on assignment for more than 180 days in any continuous 12-month period). Are advised to meet with education specialist to review contract. NOTE: If the individual selected is currently on a Title 10 or Title 32 tour no action can be taken until he/she is released from tour.