Toll Revenue Finance Clerk 1-WV Parkways Authority-Kanawha Co.

About the Department

TOLL REVENUE FINANCE CLERK 1-WV PARKWAYS AUTHORITY-KANAWHA CO.

Position Summary
The Toll Revenue Finance Clerk I performs entry-level accounting and financial support duties related to toll revenue operations. This position is responsible for processing routine customer service refunds, performing basic account adjustments, and researching standard toll transaction issues in accordance with established policies and procedures. Work is performed under close supervision within clearly defined guidelines, with an emphasis on accuracy, compliance, and developing knowledge of toll revenue systems and agency policies. Day-to-day workflow, assignments, and technical guidance are provided by the Senior Toll Revenue Finance Clerk, who serves as the lead for daily operations.

Essential Job Functions

• Review customer service refund requests for completeness, accuracy, and required documentation prior to processing. 
• Process approved refunds through wvOASIS and the toll system in accordance with established procedures. 
• Perform basic financial adjustments in the toll system, including:
• Toll and video toll disputes.
• Discount plan and manual fee adjustments.
• WV E ZPass manual account credits and debits when required.
• Maintain accurate electronic and paper financial records through filing and scanning in accordance with record retention requirements.
• Communicate with associates, vendors, and the general public to obtain information or resolve routine account related issues.
• Escalate complex or unresolved matters to the Senior Toll Revenue Finance Clerk as appropriate.
• Perform other related duties as assigned.
  

Skills and Knowledge

• Basic knowledge of accounting principles and financial procedures.
• Ability to perform accurate mathematical calculations. 
• Ability to follow written policies and detailed procedures. 
• Strong organizational skills and attention to detail.
• Ability to prioritize duties in order of importance.
• Ability to meet deadlines and work with frequent interruptions.
• Proficiency with Microsoft Office, particularly Excel.
• Ability to communicate effectively, verbally and in writing.

Minimum Qualifications

Training: High School Diploma or GED required; College coursework in accounting or finance preferred.    

Experience: One (1) year of banking, accounting, or closely related experience with related work involving disputes, account adjustments and refunds required.

Experience Substitution: Completion of college-level coursework in accounting or finance may substitute for required experience on a year-for-year basis.

Other Qualifications

Please email [email protected] if you have additional questions.

This job opportunity is not in the classified service and is not covered by the West Virginia Division of Personnel merit system. Therefore, interested persons must apply directly to the hiring agency as indicated above.

Benefits

Job not in the classified service. See the hiring agency for a description of benefits.

Agency Information

EmployerWest VirginiaAddress 1900 Kanawha Blvd. East
Building 3 Suite 500
Charleston, West Virginia, 25305 Phone(304) 558-3950
Website http://personnel.wv.gov