Training Coordinator
We tailor your resume to this role and apply for you in seconds.
Apply to Training Coordinator at City of Houston, TXJob details
- Location
- Houston, Texas
- Work type
- Onsite
- Compensation
- $68,276 - $94,285/yr
- Posted
- 2 days ago
- Apply on
- governmentjobs.com
About this role
POSITION OVERVIEW
Applications accepted from: 311/Operations Division Only
Department/Service Line: Administration & Regularory Affairs
Reporting Location: 2805 McKinney St. 2nd floor
Workdays & Hours: Monday - Friday, 8:00 am - 5:00 pm*
*Subject to change.
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Coordinates, plans, and oversees personnel training and staff development programs for department employees. Determines and analyzes training needs for employees, supervisors and managers.
RESPONSIBILITIES:
- Coordinate and facilitate new employee onboarding and training for 311 Telecommunicators, Senior Telecommunicators, and other assigned staff.
- Develop, update, and maintain training curricula, lesson plans, participant guides, job aids, and reference materials.
- Coordinated and delivered comprehensive onboarding and continuing education programs for new and existing City of Houston employees.
- Assessed organizational training needs and developed strategic training plans to improve employee performance, knowledge retention, and customer service delivery.
- Designed, developed, and maintained instructor-led curriculum, lesson plans, participant guides, job aids, standard operating procedures (SOPs), and reference materials for adult learners.
- Facilitated classroom, virtual, and one-on-one training sessions on City of Houston applications, including CRIS, Municipal Courts, BARC, CityWorks, INFOR, Rubicon, Chameleon, and other operational systems.
- Evaluated employee performance through observations, assessments, and quality reviews to identify skill gaps and provide coaching and developmental feedback.
- Developed training metrics and monitored employee progress to ensure successful completion of onboarding, compliance, and departmental training requirements.
- Coordinated training schedules, maintained training records, and ensured compliance with departmental policies and City regulations.
- Led User Acceptance Testing (UAT) initiatives by creating test scripts, validating system functionality, documenting defects, and supporting implementation of new technologies.
- Prepared presentations, instructional materials, quick-reference guides, and knowledge articles to support employee learning and operational consistency.
- Mentored employees through one-on-one coaching sessions, reinforcing customer service standards, operational procedures, and best practices.
WORKING CONDITIONS
The position involves routine walking, periods of sitting, and occasional stooping or bending. Occasional light lifting, such as three or four reams of papers or books (up to 40 pounds or equivalent weight) may be required.
This is a Department of Houston Public Works Emergency Management position at the Tier I Level.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree in Psychology, Education, Personnel Management or a related field.
EXPERIENCE REQUIREMENTS
Four years of professional personnel experience involving training in a formal classroom and/or the development of curriculum and lesson plans for adult learners are required. Pertinent training experience at the professional level may be substituted for the above educational requirement on a year-for-year basis.
LICENSE REQUIREMENTS
None
PREFERENCES
Preference will be given to applicants with experience in in training background.
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the
duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment evaluation.
SAFETY IMPACT POSITION: No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Pay Grade 24
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at:www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6020.
If you need special services or accommodations, call 832-393-6020 (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
Benefits
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
- Medical
- Dental
- Vision
- Wellness
- Supplemental Insurance
- Life insurance
- Long-term disability
- Retirement pension
- 457 deferred compensation plan
- Employee Assistance Program
- 10 days of vacation each year
- 13 city holidays, plus one floating holiday
- Compensable Sick Leave
- Personal Leave
- Flexible schedules
- Hybrid-Telework for eligible positions
- Professional development opportunities
- Transportation/parking plan
- Section 125 pretax deductions
- Dependent Care Reimbursement Plan
- Paid Prenatal, Parental and Infant Wellness Leaves
- Healthcare Flexible Spending Account
Supplemental Questions
- Less than High School Diploma/GED
- High School Diplomas/GED
- Associate Degree in Psychology, Personnel Management, Education, or a field closely related.
- Bachelor's Degree in Psychology, Personnel Management, Education, or a field closely related.
- Master's Degree or higher in Psychology, Personnel Management, Education, or a field closely related.
- Less than 4 years
- 4 years but less than 6 years
- 6 years but less than 8 years
- 8 years or more
- Yes
- No
- I have extensive experience developing curriculum, creating lesson plans, delivering instructor-led training, and evaluating training effectiveness.
- I have experience developing curriculum and delivering instructor-led training but have limited experience evaluating training effectiveness.
- I have experience delivering instructor-led training but limited experience developing curriculum and lesson plans.
- I have limited experience in training and curriculum development.
- I have no professional experience developing or delivering training for adult learners.
- Yes
- No
- Microsoft Word
- Microsoft Teams
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Zoom
- No experience
Required Question
Agency Information
EmployerCity of HoustonAddress 901 Bagby StHouston, Texas, 77002 Website https://www.houstontx.gov/