Treasury Services Coordinator

The Treasury Services Coordinator assists the Manager, Business Deposit &Treasury operations in daily activities relating to Member and Partner support of business deposit accounts and related Treasury Services products.  

1)      The Treasury Services Coordinator will be responsible for providing a high quality of member service through successful delivery of a wide variety of services such as fielding member and partner inquiries, account setup, administration, and deployment of new and current treasury services products, including ACH processing, business check capture, positive pay and lock box. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. (30%)

2)      Works directly with Relationship Managers, Portfolio Relationship Managers, & Treasury Services Specialist to assist members and prospects in completing various applications and evaluating qualifications for credit limits for treasury services products. This would include, but is not limited to, taking complete accurate applications, obtaining all necessary documentation and communicating with the member or prospect throughout the entire process. (30%)

3)      Responsible for taking incoming calls and e-mails from partners and members who require assistance, providing timely and effective support. The individual will address inquiries, resolve issues, and offer guidance on various matters to ensure smooth collaboration and maintain strong partner and member relationships. Their goal is to deliver exceptional service while troubleshooting and finding solutions to meet the partners' needs. (10%)

4)      Provides appropriate training to business members and partners on Treasury Services products, including webinars, group presentations, and in-person assistance as appropriate.  (10%)

5)      Assists with preparing and completing annual reviews of all Treasury Services products as required by departmental policies. (10%)

6)      Assists with developing and maintaining necessary documentation and processes for Treasury Services, including Standard Operating Procedures for Treasury Services. (5%)

7)      All other duties as assigned. (5%)

    Specialized or Technical Knowledge and Skills: The Treasury Services Coordinator possesses the following knowledge and skills:

1)      A Bachelor’s degree is required or a minimum of 3 years of work-related experience in financial services.

2)      1 + years of successful relationship building experience and a track record of effectively selling products in financial services setting, preferably in merchant services, Treasury Services, and/or Business Check Capture experience.

3)      Proficient computer skills including keyboard accuracy, and the ability to learn computer software applications and apply them to the operational process.

4)      Demonstrated ability to build effective relationships with business owners and key executives.

5)      Strong communication skills, both verbal and written, include ability to share negative information in a positive manner.

6)      Demonstrated ability to understand and analyze information in order to review credit packages, and other corporate documents.

7)      1+ years of demonstrated experience in Microsoft Office (Word, Excel, PowerPoint).

8)      Demonstrated excellent written and oral communication skills, strong attention to detail. 

9)      Understanding the Credit Union movement, the “WPCU difference”, as well as knowledge of WPCU products and services and ability to understand and effectively communicate these differences is preferred.

10)  Valid driver’s license and ability to operate a motor vehicle.