UI Collections Specialist - Columbia (REPOST)
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Apply to UI Collections Specialist - Columbia (REPOST) at State of South CarolinaJob details
- Location
- Columbia or Richland County
- Work type
- Onsite
- Compensation
- $40,800 - $43,000/yr
- Posted
- Jun 22, 2026
- Apply on
- governmentjobs.com
About this role
About the Department
About Us
Business is booming in South Carolina! Are you ready to be a part of developing and connecting the next generation of workers in this state? Year after year, experts pick our state as one of the best in the country for doing business. Just last year, South Carolina announced more than 8,000 new jobs and $9.12 billion in capital investment. Entrepreneurs are flocking to cities like Greenville, Charleston, Columbia, and Rock Hill to start and grow their businesses. And our hospitality industry is primed to take off as travelers from around the world continue to discover the beauty and accessibility of South Carolina’s mountains and coast.
Here at the South Carolina Department of Employment and Workforce (DEW), we are laser-focused on connecting every jobseeker who comes through our doors with their next great career opportunity! Are you looking for a meaningful position at an agency brimming with optimism and camaraderie that also offers job security, affordable health insurance, great retirement benefits, and work-life balance? If so, continue reading to discover your chance to make a difference at DEW!
Job Description
Do you have a special skill for listening, providing guidance, helping callers, and ensuring quality customer service for callers? Our Collections Department is within the Unemployment Insurance (UI) Division, and the Collections Specialist will be responsible for the recovery of debts owed to the agency by claimants and employers. Serving on the UI Collections team, which is responsible for ensuring system integrity and viability in accordance with agency policies and procedures, the Collections Specialist will exercise judgement and initiative to carry out the agency’s collection efforts on claimant and employer debts.
Key Responsibilities
Under general supervision, the UI Collections Specialist will:
- Provide claimant and employer information and guidance with a positive, service-oriented attitude.
- Answer and handle inbound calls and outbound calls in a professional manner.
- Identify the proper course of action and use the department’s systems and processes to thoroughly document the call summary, course of action taken, and related disposition codes.
- Follow collection procedures and guidelines regarding escalation and issue resolution.
Are you ready to take on this challenge and help support South Carolina’s workforce system? Please apply. We look forward to hearing from you!
Position Duties
Education and Experience
A High School Diploma and at least one year of relevant experience in a call center, account documentation, or other similar collections environment. A bachelor’s degree may be substituted for the required work experience.Minimum Qualifications
Excellent communication skills and the ability to negotiate successful outcomes with internal and external customers. Must be customer-focused with a strong sense of ethics and integrity. Ability to remain calm in stressful situations and the ability to be persuasive, persistent, and firm when needed.
Other Qualifications
Supplemental questions are considered part of your official application. Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
Benefits
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
Supplemental Questions
- Less than a twelfth grade education
- High school diploma or equivalent
- Associate Degree
- Bachelor's Degree
- Master's Degree or higher
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
- Indeed.com
- SC State Jobs Website - careers.sc.gov
- NASWA Job Board
- SC Works Center Referral
- SC DEW Current or Former Employee
- SC DEW Recruitment Communication or DEW Recruiter
- Other
- Yes
- No
- Yes
- No
Required Question
Agency Information
EmployerState of South CarolinaAgency Department of Employment and Workforce Address 1550 Gadsden StreetColumbia, South Carolina, 29202 Phone803-737-2550