Universal Banker I (SA)

SUMMARY

The Universal Banker I provides comprehensive banking support by delivering accurate, compliant, and efficient service across both teller and banker functions. This role requires advanced procedural knowledge, strong judgment, and the ability to manage more complex transactions and account activities while maintaining service quality and operational discipline. The Universal Banker provides comprehensive banking support by delivering accurate, compliant, and efficient service across both teller and banker functions, providing coverage across roles as needed to support branch operations.

ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary.  In addition, incumbent may be required to rotate between banking centers, as needed.

• Includes all essential duties of the Personal Banker role, with additional responsibilities as outlined below
• Performs both banker and teller transactions with a high level of accuracy and independence
• Applies advanced knowledge of banking procedures, documentation, and regulatory requirements across a broader range of transaction types
• Provides coverage across teller and banker functions as needed to support branch operations and service flow
• Exercises sound judgment when handling complex or non-routine transactions within established policies
• Supports operational risk mitigation by consistently applying controls, verifications, and exception-handling procedures
• Serves as an operational resource to other staff by modeling procedural discipline and best practices
• Identifies operational issues or risks and escalates appropriate
• Participates in job-specific training and other various Bank training programs, as necessary
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML
• Performs other related duties as required and assigned

Qualifications

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• High School Diploma or GED
• Bachelor’s degree in business, marketing or related field, preferred
• (6) months of teller experience
• (2) years of banking experience, including transaction processing and cash handling
• Thorough understanding of corporate business account documentation and consumer loan documentation, including proficiency with BSA and CIP, preferred
• Demonstrated ability to retain and apply detailed procedural and regulatory information
• Strong attention to detail, accuracy, and accountability
• Ability to learn and adapt to new information, procedures, and technology platforms
• Proficiency in personal computers and Microsoft Office applications (Word, Excel, Outlook)
• Bilingual in English and Spanish required
• Ability to work flexible hours, including Monday through Friday and a rotating Saturday schedule, as business needs dictate

ORGANIZATION

• This position reports to the Banking Center Manager
• This position does not oversee other positions

TRAINING REQUIREMENTS

All employees are required to attend scheduled mandatory training and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.

COMMUNITY INVOLVEMENT

Lone Star National Bank’s Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity.  All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.

ATTENDANCE

Punctuality and regular attendance should be regarded as essential functions of any position at Lone Star National Bank.

Among other things, "good attendance habits" mean the following:

• Be at your workstation ready for work by the start of each workday
• Remain at your workstation, unless the needs of the job require being elsewhere, except during authorized breaks (including restroom breaks)
• Take only the time normally allowed for breaks
• Call in and notify your supervisor or another member of management if you are going to be either absent or tardy
• Alternate work arrangements such as telecommuting or working from home are not permitted by Lone Star National Bank

LSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.

Management reserves the right to change this position description at any time according to business needs.